Blog Archives

People First – The Strategy

You may be familiar with what is referred to as ‘Lean philosophy’. The lean philosophy seeks to eliminate wasteful practices and increase value-producing practices and, began in the manufacturing industry. It was Toyota that really took the philosophy to heart

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How Positive (Or Not) Are You?

Over time, negative experiences erode the leader’s influence. This is particularly true for leaders who give plenty of lip service to forging effective relations but whose behaviour does very little to advance that cause. These leaders ignore or do not

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Emotional Connection – The Three Points of Contact

A leader’s emotional awareness is important because employees relate to their leaders on an emotional level in several ways: First, how employees feel (e.g., awed, intimidated, indifferent, impressed) about their leader influences the way they do their job and the

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In Pursuit of Performance (not Perfection)

“Gentlemen, we are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to relentlessly chase it, because in the process we will catch excellence.” Legendary football coach Vince

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The Human Factor

Improving the performance of an organization requires improving the behavioural performance of all of its people at a cultural level. An organization cannot become what its people are not. Simply stated, conforming behaviours within a collaborative culture really matter. It

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A New Culture of Accountability

Integrated teams, functioning in a culture of accountability, are the performance driver of choice in today’s high performing organizations. Research has demonstrated the superiority of group decision making over that of even the most single, talented individual. There is one

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Let Behaviour Drive Performance

When you think about behaviour competency to drive performance, consider the following key behaviour skills, and then ask yourself if you are guilty of making the assumption that your people are aware of and competent in these abilities: 1. Build

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When is Enough Enough?

The human capacity for choice can be both a blessing and a curse. The capacity to choose is often times overlooked when it comes to understanding performance in the work place. In times of a labor shortage, managers tend to

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Organizations Do Not Do Things – People Do

TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is

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3 Steps to Positive Confrontation

All great relationships require constructive conflict and confrontation to grow and thrive. Influential leaders orchestrate the culture in which people can be energized, engaged, and fully aware of their meaningful contributions to the enterprise. Much of the personal and organizational

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