Constructive Conflict and Confrontation
If you are listening to research coming from the Neurosciences (Brain Science) and how it relates to the complexity of today’s work environment, you will understand that it is your…
Leadership Development in Today’s World
A number of factors contribute to the failure of leadership development programs today. Among these is the limited participation by senior leadership in the training and in holding people accountable…
The Performance Gap
Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk…
Let Behaviour Drive Performance
When you think about behaviour competency to drive performance, consider the following key behaviour skills, and then ask yourself if you are guilty of making the assumption that your people…
The Advantage of Conflict and Confrontation
Even constructive conflict and confrontation makes the best of us anxious for a variety of reasons that include the following: 1. Conflict and confrontation force us to be accountable. The…
The Behaviour Element of Performance Excellence
Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill. In high-risk industries, such as health care delivery, an imbalance between these two elements of performance…