The Way to a Culture of Engagement
It has been said many times in a variety of ways and deserves repeating here: people never connect to the organization’s mission and vision until they first connect with their…
Self-awareness – The Foundation of Behaviour Competency
Regardless of an official title at work, or in your community – whether you realize it or not -- you are a leader. You’ve heard the saying “Behaviour speaks a…
Leader Connection Builds Culture
Just as technology has increased the borders of our markets, it has also increased competition for the best and brightest employees. Employees today seek to work for a company and…
The Secret to Behaviour in a Performance Driven Culture
There is a fundamental truth about organizational performance. The majority of people you know, yourself included, have a legitimate need for highly effective, functional relationships – personal, familial, and professional.…
The Eight Behaviours of Trust
Trust-earning or trust-building behaviours include: 1. Consistency in manner, words, and actions; 2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming; 3. Genuine or…
The Mental Model of Trust
Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that…
Are You Leading in the Dark?
Role-modeling accountability is not difficult, but it does take practice. Here are three ‘lights’ of accountability to practice: Transparency. One way to role-model accountability is transparency. Influential leaders admit their…
The Mental Model of Accountability
In a collaborative culture, accountability is a visible practice and framework. All team members are clear about their specific responsibilities. They are aware of the organization’s mission, vision, values, and…
How Behaviour drives Employee Engagement
It is not uncommon in today’s business culture, to find organizations where someone is in charge of engagement as though you could assign it or delegate it. A culture of…
Creating Real Change
Think about all the people who have had leadership responsibility and authority over you. Who inspired, believed, and encouraged you? When I reflect on this question, several teachers— from grade…