Blog Archives

People Are the Heart of Performance

It has been said many times in a variety of ways and deserves repeating here: people never connect to the organization’s mission and vision until they first connect with their leader. Influential leaders are leaders (with or without a formal

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Jerks at Work

No one wants to work with the proverbial jerk at work. These people are disruptive to performance and productivity and are now making their organizations targets for lawsuits. Note that performance failure typically is not the result of the absence

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The Eight Behaviours of Trust

Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that people are generally honorable. Social and ethical theorist Russell Hardin

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Are You Leading in the Dark? Three Lights of Accountability

In a collaborative culture accountability is a visible practice and framework. All team members are clear about their specific responsibilities. They are aware of the organization’s mission, vision, values, and how they personally fit into the framework. They are given

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How Behaviour drives Employee Engagement

It is not uncommon in today’s business culture, to find organizations where someone is in charge of engagement as though you could assign it or delegate it. A culture of engagement is nothing more than the total sum of each

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