Blog Archives

The Way to a Culture of Engagement

It has been said many times in a variety of ways and deserves repeating here: people never connect to the organization’s mission and vision until they first connect with their leader. Influential leaders are leaders (with or without a formal

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Self-awareness – The Foundation of Behaviour Competency

Regardless of an official title at work, or in your community – whether you realize it or not — you are a leader. You’ve heard the saying “Behaviour speaks a thousand words.” And whether you know it or not, every

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Leader Connection Builds Culture

Just as technology has increased the borders of our markets, it has also increased competition for the best and brightest employees. Employees today seek to work for a company and leaders with whom they feel proud to be associated and

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The Secret to Behaviour in a Performance Driven Culture

There is a fundamental truth about organizational performance. The majority of people you know, yourself included, have a legitimate need for highly effective, functional relationships – personal, familial, and professional. It is actually these relationships that make us human and

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The Eight Behaviours of Trust

Trust-earning or trust-building behaviours include: 1. Consistency in manner, words, and actions; 2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming; 3. Genuine or sincere interest in and concern for others; 4. Respectful and

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The Mental Model of Trust

Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that people are generally honorable. Social and ethical theorist Russell Hardin

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Are You Leading in the Dark?

Role-modeling accountability is not difficult, but it does take practice. Here are three ‘lights’ of accountability to practice: Transparency. One way to role-model accountability is transparency. Influential leaders admit their own mistakes and vulnerabilities in the face of responsibility. For

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The Mental Model of Accountability

In a collaborative culture, accountability is a visible practice and framework. All team members are clear about their specific responsibilities. They are aware of the organization’s mission, vision, values, and how they personally fit into the framework. They are given

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How Behaviour drives Employee Engagement

It is not uncommon in today’s business culture, to find organizations where someone is in charge of engagement as though you could assign it or delegate it. A culture of engagement is nothing more than the total sum of each

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Creating Real Change

Think about all the people who have had leadership responsibility and authority over you. Who inspired, believed, and encouraged you? When I reflect on this question, several teachers— from grade school to graduate school—come to mind. These teachers pushed me

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