Blog Archives

Communicating For Performance Excellence

So often we hear in leadership education that we are to “lead by example.” Too often this translates to leaders that if I want my employees to work as hard as I do, than that means I have to demonstrate

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Not Making the Choice to Change

Change – whether personal or organizational – is not easy. It is a journey that takes many years and involves many people, but as the Chinese proverb states, “A journey of a thousand miles begins with the first step.” Despite

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Performance Excellence – The Formula

Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill. In high-risk industries, such as health care delivery, an imbalance between these two elements of performance (technical skill and behavioural skill) can result in poor work

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Behaviour Drives Performance Excellence

There is a fundamental truth about organizational performance. The majority of people you know, yourself included, have a legitimate need for highly effective, functional relationships – personal, familial, and professional. Here is the reality check. Few people are willing to

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In Pursuit of Performance (not Perfection)

“Gentlemen, we are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to relentlessly chase it, because in the process we will catch excellence.” Legendary football coach Vince

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The Top Three attributes of Cognitive Strength

The following are the top three key attributes of cognitive strength (aka resilience , aka mental toughness) we confront in our daily lives where the ability to have self discipline and resilience is critical to success: 1. Priority Management. —

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Trust or Collaboration?

The fundamental purpose of building and sustaining trust is to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is an operational and a collaborative imperative. In health care organizations,

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Your Emotional Behaviour

As a leader, awareness of self and others is the most critical factor there is. This awareness translates into a knowledge and understanding of the different types of people personalities and the way they will typically interact with each other

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Leaders other people want to follow?

Currently, there exists a knowledge gap among leaders who lack a deep understanding of the critical role they play between themselves and the behaviour strengths of their employees. People connect and engage with their leader before they connect and engage

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The Emotional Dimension of Performance

Human emotions are as complex as they are varied. In a span of one day, we all experience a significant number of emotional highs and lows. An average person in a high-stress environment may experience even more. Emotions do not

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