The corporate world is full of courses, seminars and workshops purporting to improve employee skills, increase productivity, boost morale, and enhance employee retention, and ultimately to increase organizational performance. It is the hope that the investment of time and money…
Blog Archives
4 Steps to Organizational Performance
Tagged with: behaviour, brain, change, coaching, Confirmation bias, connections, leader, mental model, neuronal pathways, neuroscience, performance, productivity, thought habits
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The Eight Behaviours of Trust
Trust-earning or trust-building behaviours include: 1. Consistency in manner, words, and actions; 2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming; 3. Genuine or sincere interest in and concern for others; 4. Respectful and…
Tagged with: attitude, collaboration, communication, cooperativeness, culture, engagement, helpfulness, leadership, mental model, positive presence, responsibility, Trust, trustworthiness
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The Mental Model of Trust
Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that people are generally honorable. Social and ethical theorist Russell Hardin…
Tagged with: attitude, collaboration, communication, cooperativeness, culture, engagement, helpfulness, leadership, mental model, positive presence, responsibility, Trust, trustworthiness
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Are You Leading in the Dark?
Role-modeling accountability is not difficult, but it does take practice. Here are three ‘lights’ of accountability to practice: Transparency. One way to role-model accountability is transparency. Influential leaders admit their own mistakes and vulnerabilities in the face of responsibility. For…
Tagged with: accountability, collaboration, engagement, mental model, positive presence, responsibility, team, transparency
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The Mental Model of Accountability
In a collaborative culture, accountability is a visible practice and framework. All team members are clear about their specific responsibilities. They are aware of the organization’s mission, vision, values, and how they personally fit into the framework. They are given…
Tagged with: accountability, collaboration, engagement, mental model, positive presence, responsibility, team, transparency
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Working With Stress
Stress is a relational transaction between our self and our environment during which we perceive and appraise events as threatening — in that they are over-taxing to us in some way. As leaders we must learn how to change the…
Tagged with: aptitude, behaving, behaviour, caring, Clarity, connection, culture, energized, energy, events, habits, healthy, Knowledge, leaders, mental model, over-taxing, positive, positive presence, reframe, safe, self-awareness, stress, thinking, threatening, tools
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Accountability Leads Collaboration
While accountability is effective in establishing behaviour based expectations for performance, the key is to remain focused on improved and effective behaviour change. Repeating ineffective behaviour that is revealed in feedback and accountability ultimately creates a great deal of damage…
Tagged with: accountability, actions, alignment, attitudes, behaviour, beliefs, change, collaboration, consequences, expectation, expectations, mental model, ownership, performance, relationships, responsibility, thoughts
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Is Your Workplace Cooperative?
Cooperation is the act of participating, contributing, or helping to advance or accomplish a goal. It is similar to collaboration in that cooperation requires the input of many people. It is different from collaboration in that those involved in cooperation…
Tagged with: attitude, behaviour, caregivers, change, collaboration, Competition, conflict, cooperation, Emotional, encouragement, executives, inspire, leaders, mental model, mindset, mission, motivation, nurses, physicians, positive attitude
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The Brain/Behaviour Connection
“You have power over your mind – not outside events. Realize this, and you will find strength.” – Marcus Aurelius, Joint 16th Emperor of the Roman Empire. In his book, Get Out of Your Own Way: The Five Keys to…
Tagged with: accountability, actions, attention, behaviour, brain, Choice, Competition, connection, consequences, Excellence, goals, innovative, mental model, mental patterns, mind, motivation, performance, positive presence, self-awareness, tension, thinking, thought habits, unproductive behaviours
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3 Steps to Positive Confrontation
All great relationships require constructive conflict and confrontation to grow and thrive. Influential leaders orchestrate the culture in which people can be energized, engaged, and fully aware of their meaningful contributions to the enterprise. Much of the personal and organizational…
Tagged with: conflict, Confrontation, constructive, contributions, culture, deliberate, Growth, intentional, leaders, mental model, mind set, mission, positive, prosperity, purpose, relationships, resolution
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