When you think about behaviour competency to drive performance, consider the following key behaviour skills, and then ask yourself if you are guilty of making the assumption that your people are aware of and competent in these abilities: 1. Build…
TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is…