Improving the performance of an organization requires improving the behavioural performance of all of its people at a cultural level. An organization cannot become what its people are not. Simply stated, conforming behaviours within a collaborative culture really matter. It is the difference maker for performance. A commitment to a collaborative culture requires system wide integration and continuous improvement in consistent behaviour-based performance.
Similar organizations may share a common mission and purpose, but they do not share the fundamental elements of performance: the talent and motivation of the people who work within any given organization. The core of any culture is behaviour—the “how we do it around here” principle common to any organization. While an organization’s culture can take years to change, individual behaviour can change far more quickly. All you have to do is decide it is worth it and know you can do it. Conforming behaviour then becomes a natural part of the daily work routine, and this new daily work routine transforms the culture.
The real power of a culture of collaborative behaviour is the capacity to bring people together to create something of greater value than any one person could have created alone. From the Manhattan Project to Disney animation, people have come together to create, innovate and enhance performance far beyond what any one individual could accomplish.
Bringing people together requires key behavioural skills to release the combined effect of their technical skills and talents. No two people are alike. No two people will behave the same in any given situation. But we can set the expectation and provide the training. We need to take the time to answer self-reflective questions, purposefully and intentionally, to assess our current behavioural strengths and weaknesses. When we choose to understand our own behaviour and the impact it has on those around us we can start to create the type of culture that will allow us to create and sustain highly effective relationships that drive organizational performance.
CORPORATE HARMONY is grateful to Dr. Michael E. Frisina for his contributions to this entry.
