Blog Archives

The Eight Behaviours of Trust

Posted on February 20, 2024 by Catherine Osborne

Trust-earning or trust-building behaviours include: 1. Consistency in manner, words, and actions; 2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming; 3. Genuine or sincere interest in and concern for others; 4. Respectful and…

Tagged with: attitude, collaboration, communication, cooperativeness, culture, engagement, helpfulness, leadership, mental model, positive presence, responsibility, Trust, trustworthiness
Posted in Uncategorized

The Mental Model of Trust

Posted on February 13, 2024 by Catherine Osborne

Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that people are generally honorable. Social and ethical theorist Russell Hardin…

You Are An Influential Leader

Posted on December 19, 2023 by Catherine Osborne

Whether you are in a formal role of leader or not, you are always an influential leader. Influential leaders understand that how they think and behave affects the way they lead. They must be committed to all kinds of improvement…

Tagged with: change, energy, Improvement, influence, influential leader, leadership, mission, positive presence, purpose, thought, transparency, Trust, values, vision
Posted in Uncategorized

Creating Real Change

Posted on February 21, 2023 by Catherine Osborne

Think about all the people who have had leadership responsibility and authority over you. Who inspired, believed, and encouraged you? When I reflect on this question, several teachers— from grade school to graduate school—come to mind. These teachers pushed me…

Tagged with: actions, authority, behaviour, beliefs, believe, brain, change, collaborate, connect, credibility, culture, development, Emotions, engagement, inspired, inspiring, leadership, motivation, Negative, neuroscience, outcomes, performance, positive, preferences, productivity, responsibility, teams, thought, Trust, values
Posted in Uncategorized

Are You a Boss Or a Leader?

Posted on January 31, 2023 by Catherine Osborne

British Field Marshall Bernard Montgomery said that, “Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.” If you desire to have a stronger, more productive organization where your…

Tagged with: accountability, behaviour, Boss, commitment, confidence, develop, Emotional, engagement, enthusiasm, grow, inspire, leader, leadership, listening, objectives, performance, productive, purpose, Trust, understand
Posted in Uncategorized

The 4 Essential Leadership Skills for Followership

Posted on January 17, 2023 by Catherine Osborne

“To lead them you have to be with them.” In his award-winning best seller, We Were Soldiers Once and Young, Lt. General Hal Moore spoke this basic leadership lesson to his junior officers. While operating rooms, shop floors, assembly lines,…

Tagged with: alertness, Appreciation, attention, Attentiveness, attitude, collaborative, communication, connection, emotional state, empathic, feedback, followership, inclusive, leadership, performance, positive, praise, relationships, sincere, Thoughtfulness, Trust, work ethic
Posted in Uncategorized

Leader Connection Drives Performance

Posted on January 10, 2023 by Catherine Osborne

As a leader you are responsible for giving your people reasons to follow you. You do this by understanding what they want and need to fulfill their work requirements and contribute to a mutual and beneficial meaningful purpose in their…

Tagged with: attitude, behaviour, behaviour competency, brain, connection, influential leader, leader, leadership, learned helplessness., mediocrity, mindset, need, Negative, neurosciences, performance, positive presence, purpose, relationships, scarcity, team, thought, Trust, want
Posted in Uncategorized

Collaboration – Culture or Skill?

Posted on November 15, 2022 by Catherine Osborne

Neuroscience has proven that positive emotional energy is necessary for the kind of behaviour that fosters collaboration. That kind of behaviour skill requires not only a huge amount of self-awareness and understanding of one’s personal behaviour preferences and how you…

Tagged with: collaboration, communicate, compassionate, competent, cooperative attitudes, courageous, culture, honest, listening, neuroscience, performance, positive emotional energy, positive presence, reliable, responsibility, self-awareness, Sharing, strength-building behaviours, team, transparency, Trust
Posted in Uncategorized

Relationship Killers

Posted on November 8, 2022 by Catherine Osborne

Collaboration in any organization requires three elements – effective communication, a cooperative attitude, and integrated teams. All three of these elements are based on the principles of human factors psychology which is the study of human behavioural patterns and thinking…

Tagged with: attitude, Behavioural, collaboration, communication, connect, cooperative, culture, leaders, mindset, positive, relationship, relationships, teams, Trust
Posted in Uncategorized

It’s Behaviour that drives a People Culture

Posted on August 30, 2022 by Catherine Osborne

Knowing how to create and sustain highly functional teams is a leader’s duty. Team building is the product of understanding human behaviour not technical skill. Leaders must focus on behaviour skill competencies that allow technical skills to blend into a…

Tagged with: behaviour, collaboration, communication, culture, Excellence, feedback, functional teams, Growth, innovation, positive presence, quality, safety, service, team building, thought, Trust
Posted in Uncategorized