Knowing how to create and sustain highly functional teams is a leader’s duty. Team building is the product of understanding human behaviour not technical skill. Leaders must focus on behaviour skill competencies that allow technical skills to blend into a high level of workplace performance. This workplace performance translates into safety, quality, and service outcomes. Therefore, individual behaviour is at the heart of a people culture.
Nonetheless, a national poll of workers in the United States by The Conference Board found that 45 percent reported being satisfied with their work while the remaining number admitted to withholding discretionary performance effort. This is the lowest level of work satisfaction reported in thirty years. Translated to execution of strategy, this means the current work force does as little work as possible to avoid losing their jobs — not creating, innovating, or growing their organizations.
Substandard performance in organizations is not a product of deficient technical skills but deficient behavioural skills. The organization that can create a collaborative culture will become the industry model for achieving performance excellence. Essential to creating a collaborative culture is the mutual exchange of feedback on performance through the use of feedback tools, course corrections, authentic and transparent communication, and a degree of trust found only in a very few high performing organizations.
These high performing organizations invest highly in providing their people with the necessary training to understand behaviour and to create the high-functioning thought habits that drive success-focused behaviours. The skill of Positive Presence™ is your ability to adjust for and create a positive and energized mindset that will drive the strength-based behaviour that leads to peak performance, strong relationships and organizational wellness.
