Blog Archives

A New Culture of Accountability

Posted on December 28, 2021 by Catherine Osborne

Integrated teams, functioning in a culture of accountability, are the performance driver of choice in today’s high performing organizations. Research has demonstrated the superiority of group decision making over that of even the most single, talented individual. There is one…

Let Behaviour Drive Performance

Posted on December 21, 2021 by Catherine Osborne

When you think about behaviour competency to drive performance, consider the following key behaviour skills, and then ask yourself if you are guilty of making the assumption that your people are aware of and competent in these abilities: 1. Build…

Social Relationships Matter

Posted on December 14, 2021 by Catherine Osborne

There is lots of researcher indicating that social cohesion (the result of highly effective relationships) accounts for roughly one quarter of a team’s performance. Think about this in terms of productivity. Consider a department with target revenue of $100 million…

Tagged with: behaviour, cohesion, effective, emotion, engagement, fulfillment, leadership, mission, performance, productivity, relationships, social, vision
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Behaviour Accountability

Posted on December 7, 2021 by Catherine Osborne

This is the most challenging aspect of the coaching and counseling process: To adequately acknowledge the need to change behaviour, a person must be compelled to search for, examine and question those unconscious assumptions they have buried deep in the…

The Accountability of Change

Posted on November 30, 2021 by Catherine Osborne

A fundamental principle, what one might call a natural law, is that people choose to act and behave based on what they believe to be true about how they see the world around them. Neuroscience research substantiates this claim. The…

Managing the Human Element: The Toxic Employee

Posted on November 23, 2021 by Catherine Osborne

Virtually all the advice on getting people to engage in their work and increase their productivity is predicated on a false assumption, namely that any form of outside influence will result in lasting internal change, stimulating pride, purpose, motivation and…

When is Enough Enough?

Posted on November 16, 2021 by Catherine Osborne

The human capacity for choice can be both a blessing and a curse. The capacity to choose is often times overlooked when it comes to understanding performance in the work place. In times of a labor shortage, managers tend to…

Organizations Do Not Do Things – People Do

Posted on November 9, 2021 by Catherine Osborne

TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is…

Tagged with: behaviour, change, culture, effectiveness, Excellence, Improvement, leader, management, people, process, purpose, quality, systems, TQM, transformation, understanding
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The Deming Way

Posted on November 2, 2021 by Catherine Osborne

December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving top management toward improvements in design, product quality, testing, and…

Tagged with: behaviour, Excellence, Improvement, mindset, performance, philosophy, quality, safety, transformation
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Connection — Making the Choice to Change

Posted on October 26, 2021 by Catherine Osborne

As often mentioned, change – whether personal or organizational – is not easy. Even when presented with clear reasons and validated in research, for behaviour change it is still a distant goal for many leaders. It is not a decision…

Tagged with: behaviour, change, Choice, commitment, connection, followers, influence, judgment, leaders, patterns, reputation, toxic, transformation
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