Emotionally aware leaders understand their own (and, by extension, their employees) emotional triggers. Emotional triggers are people, events, conditions, or experiences that arouse intense negative reactions. Incompetence, micromanagement, constantly missing…
This is the most challenging aspect of the coaching and counseling process: To adequately acknowledge the need to change behaviour, a person must be compelled to search for, examine and…
As often mentioned, change – whether personal or organizational – is not easy. Even when presented with clear reasons and validated in research, for behaviour change it is still a…
After the Second World War, the Japanese economy was in ruins. The American economy on the other hand was booming. As a result, a number of leading quality management gurus…