It is not uncommon in today’s business culture, to find organizations where someone is in charge of engagement as though you could assign it or delegate it. A culture of engagement is nothing more than the total sum of each individual employee. Employees, who are encouraged, encourage others more often. When it has a deliberate and recognized application at the top of corporate hierarchy, it is exponential as it flows to the front line. Therefore, if it doesn’t occur at the top, it limits what will occur in the rest of the organization. All leaders want an engaged workforce, and many leaders think they have one, when actually they don’t.
Today’s leaders must engage with their employees in all sorts of ways:
• Communicate effectively and regularly
• Share appropriate information
• Solicit feedback
• Reward and recognize good work
• Respond to personal and professional needs
• Provide timely and adequate resources and guidance
• Invite them into decision making, problem solving, and the brainstorming process
All of these tactics have a behaviour component to them and require a behavior awareness of the individual leader for their employees.
What type of workforce do you want to create? Your behaviour makes the difference. As leaders we make a purposeful decision to engage our employees. Although engagement is a personal matter, leaders must acquire and practice daily the mindset and behavior skills of Positive Presence to create a culture that promotes a sense of personal ownership, accountability, and responsibility among their team members.
