Blog Archives

Organizations Do Not Do Things – People Do

Posted on November 9, 2021 by Catherine Osborne

TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is…

Tagged with: behaviour, change, culture, effectiveness, Excellence, Improvement, leader, management, people, process, purpose, quality, systems, TQM, transformation, understanding
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The Deming Way

Posted on November 2, 2021 by Catherine Osborne

December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving top management toward improvements in design, product quality, testing, and…

Tagged with: behaviour, Excellence, Improvement, mindset, performance, philosophy, quality, safety, transformation
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Connection — Making the Choice to Change

Posted on October 26, 2021 by Catherine Osborne

As often mentioned, change – whether personal or organizational – is not easy. Even when presented with clear reasons and validated in research, for behaviour change it is still a distant goal for many leaders. It is not a decision…

Tagged with: behaviour, change, Choice, commitment, connection, followers, influence, judgment, leaders, patterns, reputation, toxic, transformation
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The Advantage of Conflict and Confrontation

Posted on October 12, 2021 by Catherine Osborne

Even constructive conflict and confrontation makes the best of us anxious for a variety of reasons that include the following: 1. Conflict and confrontation force us to be accountable. The core of a conflict or confrontation within a team is…

Tagged with: accountable, behaviour, Challenge, conflict, Confrontation, debate, dialogue, disagree, feedback, perception, relationships, team, truth
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Are You Change Capable?

Posted on September 28, 2021 by Catherine Osborne

In today’s knowledge economy your behaviour is the most critical element in your performance, and you have the ability to manage it. If you conduct a self-examination, you will learn why and how to transform your daily routine from simply…

Leaders that Hinder Connection

Posted on September 21, 2021 by Catherine Osborne

You cannot make a connection with others if you are not connected to yourself. That simple truth gets lost in the daily flurry of activity in the workplace. Even the most conscientious leaders can be blind to habits that serve…

Leaders Must Say No to the Status Quo

Posted on July 27, 2021 by Catherine Osborne

Leaders today need to be highly dissatisfied with the status quo. They must be unwilling to allow preventable pain and suffering to continue needlessly. They must be unwilling to waste precious resources and to settle for second-rate productivity and financial…

From Conviction to Volition

Posted on July 20, 2021 by Catherine Osborne

Austrian physician Ignaz Semmelweis discovered in the 1850’s that hand washing was the number one means of preventing the spread of infection between care providers and their patients. The Centers for Disease Control and Prevention, Centers for Disease Control and…

You Cannot Lead Them If You Don’t Love Them

Posted on July 6, 2021 by Catherine Osborne

All new leaders must realize that for people to truly follow your lead, they first must believe that you, as their leader have their very best interests at heart. This belief is grounded in a positive emotional connection between the…

Trust or Collaboration?

Posted on June 29, 2021 by Catherine Osborne

The fundamental purpose of building and sustaining trust is to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is an operational and a collaborative imperative. In health care organizations,…