Blog Archives

Leading Under Stress – What Does it Feel Like?

Posted on January 19, 2022 by Catherine Osborne

Stress, defined by Merriam-Webster’s dictionary, is “a state of mental tension and worry caused by problems in your life and work; something that causes strong feelings of worry or anxiety; physical force or pressure.” In today’s business and health care…

The Human Factor

Posted on January 4, 2022 by Catherine Osborne

Improving the performance of an organization requires improving the behavioural performance of all of its people at a cultural level. An organization cannot become what its people are not. Simply stated, conforming behaviours within a collaborative culture really matter. It…

Tagged with: behaviour, collaborative, culture, human, innovate, mission, motivation, performance, purpose, relationships, strengths, talent, transform
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Let Behaviour Drive Performance

Posted on December 21, 2021 by Catherine Osborne

When you think about behaviour competency to drive performance, consider the following key behaviour skills, and then ask yourself if you are guilty of making the assumption that your people are aware of and competent in these abilities: 1. Build…

Social Relationships Matter

Posted on December 14, 2021 by Catherine Osborne

There is lots of researcher indicating that social cohesion (the result of highly effective relationships) accounts for roughly one quarter of a team’s performance. Think about this in terms of productivity. Consider a department with target revenue of $100 million…

Tagged with: behaviour, cohesion, effective, emotion, engagement, fulfillment, leadership, mission, performance, productivity, relationships, social, vision
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Behaviour Accountability

Posted on December 7, 2021 by Catherine Osborne

This is the most challenging aspect of the coaching and counseling process: To adequately acknowledge the need to change behaviour, a person must be compelled to search for, examine and question those unconscious assumptions they have buried deep in the…

When is Enough Enough?

Posted on November 16, 2021 by Catherine Osborne

The human capacity for choice can be both a blessing and a curse. The capacity to choose is often times overlooked when it comes to understanding performance in the work place. In times of a labor shortage, managers tend to…

Organizations Do Not Do Things – People Do

Posted on November 9, 2021 by Catherine Osborne

TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is…

Tagged with: behaviour, change, culture, effectiveness, Excellence, Improvement, leader, management, people, process, purpose, quality, systems, TQM, transformation, understanding
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The Deming Way

Posted on November 2, 2021 by Catherine Osborne

December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving top management toward improvements in design, product quality, testing, and…

Tagged with: behaviour, Excellence, Improvement, mindset, performance, philosophy, quality, safety, transformation
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Connection — Making the Choice to Change

Posted on October 26, 2021 by Catherine Osborne

As often mentioned, change – whether personal or organizational – is not easy. Even when presented with clear reasons and validated in research, for behaviour change it is still a distant goal for many leaders. It is not a decision…

Tagged with: behaviour, change, Choice, commitment, connection, followers, influence, judgment, leaders, patterns, reputation, toxic, transformation
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The Advantage of Conflict and Confrontation

Posted on October 12, 2021 by Catherine Osborne

Even constructive conflict and confrontation makes the best of us anxious for a variety of reasons that include the following: 1. Conflict and confrontation force us to be accountable. The core of a conflict or confrontation within a team is…

Tagged with: accountable, behaviour, Challenge, conflict, Confrontation, debate, dialogue, disagree, feedback, perception, relationships, team, truth
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