Blog Archives

Emotional Awareness – Where Are You?

Authenticity, humility, honesty, and courage are hallmark leadership traits that research has attributed to a leader’s emotional awareness. In today’s knowledge economy in which the majority of your workforce is made up of knowledge workers – those people whose jobs

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LEADING HEALTHCARE TRANSFORMATION THROUGH CHAOS

Let’s face it, if we are not changing, chances are we’re not alive. Resistance to change is normal and natural. You see, the minute your brain realizes you are moving out of your ‘comfort zone’…it automatically sets off the famous

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Emotions at work – A Simple Strategy

Emotionally aware leaders understand their own (and, by extension, their employees) emotional triggers. Emotional triggers are people, events, conditions, or experiences that arouse intense negative reactions. Incompetence, micromanagement, constantly missing or incomplete information, arrogant and superior attitude, lack of communication,

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Emotional Awareness as a Key Strategy

Without emotional awareness, you cannot relate well to others or engage with them, and in fact, you are more likely to cause dissatisfaction, conflict and performance dysfunction. It’s less than 30 years since the idea of emotions having an impact

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LEADING CHANGE THROUGH CHAOS

Let’s face it, if we are not changing, chances are we’re not alive.  Resistance to change is normal and natural.  You see, the minute your brain realizes you are moving out of your ‘comfort zone’…it automatically sets off the famous

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The Emotional Dimension of Performance

Human emotions are as complex as they are varied. In a span of one day, we all experience a significant number of emotional highs and lows. An average person in a high-stress environment may experience even more. Emotions do not

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The New Leadership Paradigm

The knowledge economy and the subsequent ‘human’ economy as some refer to it, has presented the business world with the need for a huge paradigm shift on a global scale. As organizational success increasingly depends on the ability of the

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Leadership Development in Today’s World

A critical problem in management generally is scarcity of leaders who possess the necessary ‘Influential Leadership’ behaviours that propel organizations to greatness and guide them through significant challenges. There are plenty of managers and leaders who possess superb technical, operational

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The Behaviour Element of Performance Excellence

Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill. In high-risk industries, such as health care delivery, an imbalance between these two elements of performance (technical skill and behavioural skill) can result in poor work

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The Artful Apology

At the heart of sustaining highly effective relationships is the skill of expressing an artful apology. There are various excuses people give for refusing to apologize for inappropriate, disrespectful, rude, and a host of other more toxic behaviours. Whatever the

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