In the knowledge-based economy it is the first time in human history that a ‘hard day’s work’ is not ‘hard’ in the physical sense, but instead it is the employee’s brain that’s being worked — it is their ‘mind,’ that…
In the knowledge-based economy it is the first time in human history that a ‘hard day’s work’ is not ‘hard’ in the physical sense, but instead it is the employee’s brain that’s being worked — it is their ‘mind,’ that…
In today’s work environment where people bring their mind and their expertise together for a common goal, and where virtual meetings and social distancing are the new normal, it is particularly critical that we take the time to figure out…
Leaders without emotional awareness, do not relate well to others or engage with them, and in fact, are more likely to cause dissatisfaction, conflict and performance dysfunction. It’s less than 30 years since the idea of emotions having an impact…
It is inevitable actually, that you will at some point in your career find yourself faced with the necessity to make a change that you don’t agree with, for whatever the reason. … and the reasons are unlimited. One reason…
Let’s face it, if we are not changing, chances are we’re not alive. Resistance to change is normal and natural. You see, the minute your brain realizes you are moving out of your ‘comfort zone’…it automatically sets off the famous…
The fastest way to derail any collaborative efforts in an organization is an individual leader’s negative behaviour. Over time, negative experiences erode a leader’s influence. This is particularly true for leaders who give plenty of lip service to forging effective…
Organizations still entrenched in the dated command and control leadership paradigm and “we work alone – rock star” mentality, struggle to compete against organizations that embrace a culture of collaboration. Peak performing organizations embrace collaboration, creating engaged employees in a…
If you asked someone how they are doing, how different do you feel based upon the response between them saying, “I am good” or “I am great?” Now apply that to business or health care, if I asked you how…
Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk industries, a gap between these two elements of performance can…
You’ve maybe heard the saying “Correcting Your Zero”. It refers to a starting point and sight-adjustment for rifle marksmanship. In essence, at the organizational level we have a misaligned zero of personal performance revealed by the effectiveness (or ineffectiveness) of…