Blog Archives

Say No to the Status Quo

Influential leaders almost always are highly dissatisfied with ‘status quo’. They are unwilling to allow preventable pain and suffering to continue needlessly. They are unwilling to waste precious resources and to settle for second-rate productivity and financial performance. Volition enables

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The Performance Power of Your Presence

Never doubt the impact on performance marked by your presence as a leader. You are, without a doubt, ridiculously in charge of the production and wellbeing of every person you lead, and ultimately, the destiny of your organization. And, without

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The Professionally Artful Apology

At the heart of sustaining highly effective relationships is the skill of expressing a professionally artful apology. There are various excuses people give for refusing to apologize for inappropriate, disrespectful, rude, and a host of other more toxic behaviours. Whatever

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The Human Factors of Ineffective Communication

Communication starts and stops all effective collaborations. Some of the causes of ineffective communication are a mixture of both organizational and human factors. The human factors are mental, behavioural and emotional, such as the following: 1. Poor listening skills 2.

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A New Level of Connection

In today’s organizations, leaders and managers must learn to be effective conduits of information, both tangible and non-tangible alike. Successful organizations will be a continuous looping and re-looping of information, feedback and adjustment. Organizations will have to flatten right out

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The ‘Energy Factor’ of an Energized Workforce

In the “State of the Global Workplace 2022 Report” by Gallup it was revealed that the COVID-19 pandemic era put a halt to a long period of gradual but general improvement in engagement among the world’s workers. This matters for

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The Performance Gap

Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk industries, a gap between these two elements of performance can

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The human factors of Ineffective Communication

Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that the information is received and the recipient has an opportunity

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The Urgency Imperative

John Kotter, a well-known change expert, defines urgency as a combination of thinking, attitudes, and behaviours. Urgency is a hyper-alertness and represents a commitment to addressing an important issue that suddenly arises, whether inside or outside of the organization. When

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DYK (Did You Know?)

Did you know that today’s work environments are a breeding ground for bad stress … the kind of stress that sucks the life out of you; that causes stress-related illnesses like migraines and insomnia; that causes mind-fog and burnout? Scientific

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