Say No to the Status Quo
Influential leaders almost always are highly dissatisfied with ‘status quo’. They are unwilling to allow preventable pain and suffering to continue needlessly. They are unwilling to waste precious resources and…
The Performance Power of Your Presence
Never doubt the impact on performance marked by your presence as a leader. You are, without a doubt, ridiculously in charge of the production and wellbeing of every person you…
The Professionally Artful Apology
At the heart of sustaining highly effective relationships is the skill of expressing a professionally artful apology. There are various excuses people give for refusing to apologize for inappropriate, disrespectful,…
The Human Factors of Ineffective Communication
Communication starts and stops all effective collaborations. Some of the causes of ineffective communication are a mixture of both organizational and human factors. The human factors are mental, behavioural and…
A New Level of Connection
In today’s organizations, leaders and managers must learn to be effective conduits of information, both tangible and non-tangible alike. Successful organizations will be a continuous looping and re-looping of information,…
The ‘Energy Factor’ of an Energized Workforce
In the “State of the Global Workplace 2022 Report” by Gallup it was revealed that the COVID-19 pandemic era put a halt to a long period of gradual but general…
The Performance Gap
Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk…
The human factors of Ineffective Communication
Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that…
The Urgency Imperative
John Kotter, a well-known change expert, defines urgency as a combination of thinking, attitudes, and behaviours. Urgency is a hyper-alertness and represents a commitment to addressing an important issue that…
DYK (Did You Know?)
Did you know that today’s work environments are a breeding ground for bad stress … the kind of stress that sucks the life out of you; that causes stress-related illnesses…