Blog Archives

The Urgency Imperative

Posted on August 10, 2021 by Catherine Osborne

John Kotter, a well-known change expert, defines urgency as a combination of thinking, attitudes, and behaviours. Urgency is a hyper-alertness and represents a commitment to addressing an important issue that suddenly arises, whether inside or outside of the organization. When…

Tagged with: attitudes, behaviours, change, complacency, hyper-alertness, leadership development, organizational inertia, status quo, thinking, urgency
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Strategic Atrophy

Posted on August 3, 2021 by Catherine Osborne

I was recently reading about how some leaders are not properly addressing today’s environmental and strategic threats because they continue to use outdated and antiquated models of assessing what is actually a threat and what is the best course of…

Tagged with: challenges, continuous performance improvement, culture, disruption, environmental, improve, innovation, invent, Necessity, outdated premise, positive presence, status quo, strategic atrophy, strategic threats
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Leaders Must Say No to the Status Quo

Posted on July 27, 2021 by Catherine Osborne

Leaders today need to be highly dissatisfied with the status quo. They must be unwilling to allow preventable pain and suffering to continue needlessly. They must be unwilling to waste precious resources and to settle for second-rate productivity and financial…

Tagged with: behaviour, belief, benefits, cause, change, conviction, Experience, feelings, innovation, mindset, performance, positive presence, productivity, purpose, urgency
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From Conviction to Volition

Posted on July 20, 2021 by Catherine Osborne

Austrian physician Ignaz Semmelweis discovered in the 1850’s that hand washing was the number one means of preventing the spread of infection between care providers and their patients. The Centers for Disease Control and Prevention, Centers for Disease Control and…

Tagged with: behaviour, biology, change, change-resistance, Desirability, dissatisfaction, Emotional, Experience, feelings, Innovative thinking, intentional choice, Knowledge, neurotransmitters, performance, psychology, purposeful, satisfaction, volition
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Making the Connection

Posted on July 13, 2021 by Catherine Osborne

Relationships, by their nature, require constant and consistent tending. The quality of the care you put into these relationships translates into either a negative or positive experience. That is, the other person perceives every one of your interactions as good…

Tagged with: accountability, collaborative, connection, connectivity, culture, ineffective leadership, meaningful, morale, Negative, negative behaviour, performance, positive experience, positive presence, productivity, professional, relationships, responsible, strengthen, Trust
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You Cannot Lead Them If You Don’t Love Them

Posted on July 6, 2021 by Catherine Osborne

All new leaders must realize that for people to truly follow your lead, they first must believe that you, as their leader have their very best interests at heart. This belief is grounded in a positive emotional connection between the…

Tagged with: behaviour, care, communities, compassion, culture, entrepreneurs, leadership, leader’s words, love, performance, positive emotional connection, Power, productivity, servant-leader
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Trust or Collaboration?

Posted on June 29, 2021 by Catherine Osborne

The fundamental purpose of building and sustaining trust is to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is an operational and a collaborative imperative. In health care organizations,…

Tagged with: behaviour, collaboration, collaborative, commitment, credibility, energizes, engages, goals, interpersonal, leadership qualities, motivating, mutual, operational, passion, performance excellence, positive presence, proactive, purpose, Trust
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Role Modeling

Posted on June 22, 2021 by Catherine Osborne

“Leaders lead”, as the old saying goes. This is a simplistic view of what leaders actually do; it does not take into account the fact that not everything a leader does is worth following. So let’s revise this saying to…

Tagged with: accountability, behaviour, change, concern, evaluation, focused, honest, inspire, negative outcome, performer, position, productive, question, rank, responsibilities, transparency
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The Role Of The Leader In Promoting Accountability

Posted on June 15, 2021 by Catherine Osborne

An ‘influential leader’ is a leader with or without rank or position who leads with a positive mindset and is versed in the behaviour competencies of Self-awareness, Collaboration and Connection. In a collaborative culture with an ‘influential leader’, accountability is…

Tagged with: accountability, collaboration, collaborative culture, confusion, connection, distrust, engagement, Excellence, fear, influential leader, measures, objectives, position, positive mindset, positive presence, rank, responsibility, success, underachievement
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The Trust Quotient

Posted on June 8, 2021 by Catherine Osborne

The word trust is derived for the German word trost, meaning comfort. This is an appropriate association because when you trust someone, you are comforted by the belief that this person has your best interest at heart and thus will…

Tagged with: accountability, attention, behaviour, collaboration, concern, confidence, connection, Consistency, Experience, Generalized trust, honorable, interpersonal, leadership, listening, mental model, positive mindset, positive presence, self-awareness, Sharing, team, transparency, Trust
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