Behaviour Accountability
This is the most challenging aspect of the coaching and counseling process: To adequately acknowledge the need to change behaviour, a person must be compelled to search for, examine and…
The Accountability of Change
A fundamental principle, what one might call a natural law, is that people choose to act and behave based on what they believe to be true about how they see…
Managing the Human Element: The Toxic Employee
Virtually all the advice on getting people to engage in their work and increase their productivity is predicated on a false assumption, namely that any form of outside influence will…
When is Enough Enough?
The human capacity for choice can be both a blessing and a curse. The capacity to choose is often times overlooked when it comes to understanding performance in the work…
Organizations Do Not Do Things – People Do
TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and…
The Deming Way
December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving…
Connection — Making the Choice to Change
As often mentioned, change – whether personal or organizational – is not easy. Even when presented with clear reasons and validated in research, for behaviour change it is still a…
3 Steps to Positive Confrontation
All great relationships require constructive conflict and confrontation to grow and thrive. Influential leaders orchestrate the culture in which people can be energized, engaged, and fully aware of their meaningful…
The Advantage of Conflict and Confrontation
Even constructive conflict and confrontation makes the best of us anxious for a variety of reasons that include the following: 1. Conflict and confrontation force us to be accountable. The…
Keeping Conflict and Confrontation Constructive
Everyone faces it -- conflict and confrontation. It cannot be avoided in today’s fast-paced workplace … but it doesn’t have to be a negative experience. We can choose it to…
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