From Conviction to Volition
Austrian physician Ignaz Semmelweis discovered in the 1850’s that hand washing was the number one means of preventing the spread of infection between care providers and their patients. The Centers…
Making the Connection
Relationships, by their nature, require constant and consistent tending. The quality of the care you put into these relationships translates into either a negative or positive experience. That is, the…
You Cannot Lead Them If You Don’t Love Them
All new leaders must realize that for people to truly follow your lead, they first must believe that you, as their leader have their very best interests at heart. This…
Trust or Collaboration?
The fundamental purpose of building and sustaining trust is to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is…
Role Modeling
“Leaders lead”, as the old saying goes. This is a simplistic view of what leaders actually do; it does not take into account the fact that not everything a leader…
The Role Of The Leader In Promoting Accountability
An ‘influential leader’ is a leader with or without rank or position who leads with a positive mindset and is versed in the behaviour competencies of Self-awareness, Collaboration and Connection.…
The Trust Quotient
The word trust is derived for the German word trost, meaning comfort. This is an appropriate association because when you trust someone, you are comforted by the belief that this…
Positive Presence As A Business Improvement Strategy
The cultural and managerial aspects of lean are possibly more important than the actual tools or methodologies of production itself. The role of organizational leaders is the fundamental element of…
The New ‘Lean’ Is All About Behaviour!
After the Second World War, the Japanese economy was in ruins. The American economy on the other hand was booming. As a result, a number of leading quality management gurus…
What Is An Engaged And Committed Workforce?
It is not uncommon in today’s business culture to find organizations where someone is in charge of engagement as though you could assign it or delegate it. You cannot create…
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