Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill.
In high-risk industries, such as health care delivery, an imbalance between these two elements of performance (technical skill and behavioural skill) can result in poor work quality that causes harm, suffering, and even a threat to human life. The mechanics of being an ‘Influential Leader’ (using the behaviour skills of Positive Presence) equips you with the necessary awareness of these dire consequences.
As an influential leader you hold yourself and others accountable for closing the performance gap created by a lack of balance between technical and behavioural skill. As an influential leader you model and teach the appropriate behaviours that strengthen both technical skills and behavioural skills and drive a culture of collaboration and connection.
A critical problem in management generally (not just in high-risk industries) is scarcity of influential leaders who possess the necessary behaviours (influential leadership behaviours) that propel organizations to greatness and guide them through significant challenges. There are plenty of managers and leaders who possess superb technical, operational and financial skills and an acute understanding of system processes. But what is lacking are managers and leaders who have the motivation to go beyond these skills to enable the organization to exceed (not just meet) expectations, and continue to improve processes, quality, and satisfaction in today’s work environment. There is a lack of leaders who have a deep understanding of the critical link between human behaviour and performance excellence.
By establishing the philosophy of the Skill of Positive Presence as the basis for ‘Influential Leadership’ at al levels in your organization, your leaders and their teams will possess the necessary awareness to balance both technical skill and behavioural skill for performance excellence. As you teach and deploy the behaviour competencies throughout your organization, and link them to your strategic objectives, you will become a peak performing organization.
CORPORATE HARMONY is grateful to Dr. Michael E. Frisina for his contributions to this entry.
Catherine is the President and CEO of CORPORATE HARMONY, providing virtual solutions for leadership development and organizational culture change. Her leadership and coaching experience as a Project Manager in an ever-changing, fast moving technological organization with unrelenting demands drove her to the realization that a positive mindset and strength-building behaviors are essential for today’s complex and chaotic organizational systems. CORPORATE HARMONY’s virtual platform of programs, coaching and performance measurement, is an innovative online technology of tested proprietary content. The world-class content of CORPORATE HARMONY’s Positive Presence Program develops the skill of ‘Positive Presence’ and the necessary ‘Positive Presence Behaviour Competencies’ for maintaining a positive and energized mindset and increased performance in today’s complex work environment, and leading to a culture of collaboration and connection. Catherine’s vision for Corporate Harmony is to bring the skill of “Positive Presence” to the corporate world as it becomes more complex, ambiguous and chaotic. Catherine is uniquely positioned to impact organizations’ productivity and long term success, with her powerful vision of eliminating bad stress from every workplace around the globe, bringing purpose into the people equation to promote healthy, productive and meaningful work cultures and turn the tide on the neglect of mental health on a global scale. Catherine is author of the book: “CORPORATE HARMONY – The Performance Link for Today’s Modern Organization” Catherine can be reached at: Catherine.Osborne@corporateharmony.ca or go to ‘contact us’ on our website www.corporateharmony.ca. Catherine is available for consultation, and can be reached by 519-695-3407.