Everyone faces it — conflict and confrontation. It cannot be avoided in today’s fast-paced workplace … but it doesn’t have to be a negative experience. We can choose it to be, well if not positive, at least constructive. The first…
Everyone faces it — conflict and confrontation. It cannot be avoided in today’s fast-paced workplace … but it doesn’t have to be a negative experience. We can choose it to be, well if not positive, at least constructive. The first…
As the knowledge economy evolves amidst the chaos and complexity, so too leadership, as we’ve always known it, must also evolve and change. Today’s environment of chaos and complexity rends the idea of leader as controller and guardian an impossible…
Relationships, by their nature, require constant and consistent tending. The quality of the care you put into these relationships translates into either a negative or positive experience. That is, the other person perceives every one of your interactions as good…
The cultural and managerial aspects of lean are possibly more important than the actual tools or methodologies of production itself. The role of organizational leaders is the fundamental element of sustaining the progress of lean thinking. In 2001 Toyota formalized…
It is not uncommon in today’s business culture to find organizations where someone is in charge of engagement as though you could assign it or delegate it. You cannot create a culture of engagement through an organizational chart. Where you…
Gratitude is getting a great deal of attention these days within the realm of positive psychology. Studies show that gratitude not only can be deliberately cultivated, but can increase levels of well-being and happiness among those who do cultivate it.…
Angeles Arrien, in her book “Living in Gratitude: A Journey That Will Change Your Life”, says that although gratefulness often arises spontaneously, it is also a choice we make. She identifies the four universal portals to the practice and virtue…
Have you ever wondered why you choose to behave a certain way? To help answer this question, Tom Rath and Barry Conchie have classified leadership strengths into four domains: (1) executing (driver), (2) influencing (persuader), (3) strategic thinking (analyzer), and…
It is behaviour and relationship skills that bring out the technical competencies and enable the job of a leader to be done well. At higher levels of leadership (e.g., chief executives), technical skills are even less important than good behaviour…