Blog Archives

The Five Generations

Understanding your behaviour style and the behaviour styles of your team is invaluable today in creating high performance in your organization. Today five generations of people make up the current workforce in Canada – silent or traditional (born before 1946),

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Workplace Behaviour – What’s Your Style?

Your emotions are your response to your thinking and mental patterns. Your mental patterns, in turn predict your behavioural style. Your behavioural style has the ability to stir up emotions in others. Behavioural style, or social/communication style, is the way

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Strategic Atrophy

I was recently reading about how some leaders are not properly addressing today’s environmental and strategic threats because they continue to use outdated and antiquated models of assessing what is actually a threat and what is the best course of

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Leaders Must Say No to the Status Quo

Leaders today need to be highly dissatisfied with the status quo. They must be unwilling to allow preventable pain and suffering to continue needlessly. They must be unwilling to waste precious resources and to settle for second-rate productivity and financial

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Making the Connection

Relationships, by their nature, require constant and consistent tending. The quality of the care you put into these relationships translates into either a negative or positive experience. That is, the other person perceives every one of your interactions as good

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Trust or Collaboration?

The fundamental purpose of building and sustaining trust is to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is an operational and a collaborative imperative. In health care organizations,

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The Role Of The Leader In Promoting Accountability

An ‘influential leader’ is a leader with or without rank or position who leads with a positive mindset and is versed in the behaviour competencies of Self-awareness, Collaboration and Connection. In a collaborative culture with an ‘influential leader’, accountability is

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The Trust Quotient

The word trust is derived for the German word trost, meaning comfort. This is an appropriate association because when you trust someone, you are comforted by the belief that this person has your best interest at heart and thus will

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Positive Presence As A Business Improvement Strategy

The cultural and managerial aspects of lean are possibly more important than the actual tools or methodologies of production itself. The role of organizational leaders is the fundamental element of sustaining the progress of lean thinking. In 2001 Toyota formalized

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The New ‘Lean’ Is All About Behaviour!

After the Second World War, the Japanese economy was in ruins. The American economy on the other hand was booming. As a result, a number of leading quality management gurus (Deming and Juran) travelled to Japan to share their teachings.

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