A leader’s high degree of credibility is the sum of both behavioural and technical skills, and this credibility is what sustains trust. Trust, in turn, leads followers to support the concept of collaboration at first and then, ultimately, to fully…
Blog Archives
What is Your Leader’s Trust Level?
Tagged with: behaviour, culture, knowledge economy, leader, leaders, performance, positive presence, productivity, profitability, Trust
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The Need for Trust in a Collaborative Culture
Trust enables your team not only to perform its daily function but also to rise above conflicts and crises. In today’s fast-paced, complex, ambiguous environment of constant change, conflicts and crises abound within the organization. So in order to succeed,…
Tagged with: behaviour, culture, knowledge economy, leader, leaders, performance, positive presence, productivity, profitability, Trust
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The Eight Behaviours of Trust
Trust-earning or trust-building behaviours include: 1. Consistency in manner, words, and actions; 2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming; 3. Genuine or sincere interest in and concern for others; 4. Respectful and…
Tagged with: attitude, collaboration, communication, cooperativeness, culture, engagement, helpfulness, leadership, mental model, positive presence, responsibility, Trust, trustworthiness
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The Mental Model of Trust
Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that people are generally honorable. Social and ethical theorist Russell Hardin…
Tagged with: attitude, collaboration, communication, cooperativeness, culture, engagement, helpfulness, leadership, mental model, positive presence, responsibility, Trust, trustworthiness
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Are You Leading in the Dark?
Role-modeling accountability is not difficult, but it does take practice. Here are three ‘lights’ of accountability to practice: Transparency. One way to role-model accountability is transparency. Influential leaders admit their own mistakes and vulnerabilities in the face of responsibility. For…
Tagged with: accountability, collaboration, engagement, mental model, positive presence, responsibility, team, transparency
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The Mental Model of Accountability
In a collaborative culture, accountability is a visible practice and framework. All team members are clear about their specific responsibilities. They are aware of the organization’s mission, vision, values, and how they personally fit into the framework. They are given…
Tagged with: accountability, collaboration, engagement, mental model, positive presence, responsibility, team, transparency
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People Behaviour – the Key To Collaboration
While dysfunctional behaviour is often chalked up to human nature, particularly if it occurs only occasionally, it is nonetheless a signal that a larger problem likely exists. In other words, when blood results get mixed up in the lab or…
Tagged with: collaboration, culture, Experience, Expertise, Improvement, Knowledge, performance, positive presence, Strategy
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Collaboration as a Performance Improvement Strategy
Collaboration is a partnership between people and or groups intended to generate a product or achieve a singular objective that is mutually beneficial to all parties involved. Collaboration tends to move forward any kind of work or goal faster than…
Tagged with: collaboration, culture, Experience, Expertise, Improvement, Knowledge, performance, positive presence, Strategy
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The Feedback Loop of Change
When we understand that cognitive dissonance (the uncomfortable feelings that accompany the perception of contradictory information, and the mental toll of it) is in essence a biological reaction to the way feedback is delivered to us, then we are in…
Tagged with: behaviour, change, cognitive dissonance, creative thought processes, discipline, feedback, human energy, mental toughness, positive presence
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Feedback and Your Skill of Positive Presence
Giving and receiving feedback is probably one of life’s greatest challenges both personally and professionally. As leaders, it is critical to continually develop our capacity for both giving and receiving feedback, both positive and negative. Most would agree that giving…
Tagged with: behaviour, change, cognitive dissonance, creative thought processes, discipline, feedback, human energy, mental toughness, positive presence
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