Why Workplace Behaviour Is a Big Deal

No workplace is without a ’Negative Nellie’.  You all either work with, or have worked with, that guy (or girl) that’s always complaining or trying to sabotage a good days work – or just plain toxic both in speech and/or behaviour!

Evidence is actually coming forth from brain science research suggesting that a person’s negativity not only diminishes the benefits of someone else’s positive flow … it can counteract it altogether.  Our brain determines what we think, what we feel, what we say, and what we do.  To ensure survival, our brain evolved a negativity bias, described by Dr. Rick Hanson in his book “Hardwiring Happiness”, as “making it like Velcro for bad experiences but Teflon for good ones.”

The good news is — every one of us has the ability to re-wire (through the neuroplasticity of our brain) for positive thought habits … and even better – unlike most everything else as we age — our ability to do this, if we have a healthy mind, does not diminish with age!

So, when we are in a positive flow of energy …. It is then that we are able to really connect and mesh within our self, and with others.  What’s more, the more time we spend in a positive flow, the greater our capacity for achieving peak performance, for building and maintaining good relationships, for experiencing good health.

With the enormous advances over the last decade in neuro-imaging technology (watching the electro-magnetic activity in our brain) …. research in the field of neuroscience has exploded.  Neuroscientists looking at cognitive functioning and behavior have suggested, simply put:

  • We can assess our personal energy flow through our feelings.
  • Feelings such as happiness and optimism can be linked to a positive energy flow, and feelings such as anger and frustration can be  linked to a negative energy flow.
  • We can change our feelings with our thoughts.
  • It is through our thought process that we choose how to behave.
  • And the bottom line is …. the measurable result of a person’s energy flow is reflected by one’s choice of behavior.  Your behavior is in fact the physical manifestation of your energy flow.

Learning the skill of Positive Presence (an innate ability within each of you) is mostly a matter of self-awareness.  Using the skill of Positive Presence you are able to consciously move yourself to a positive mindset that is necessary for a collaborative and productive workforce.

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Your Positive Flow

The skill of Positive Presence is your natural ability to adjust for and create a positive and energized mindset within yourself through conscious thought processes.

Your proficiency for Positive Presence is different for each of us …. greatly dependent on your life experiences, on your beliefs, and on the paradigm within which you live.  For many, your thought patterns are automatic and you give them little notice …. but if you want to give them notice, and if you consciously practice how you think, your brain will re-wire for that, and the new process becomes automatic again (unconscious, if you will…)… in really no time at all!

You all know the human form is a complex chemical manufacturing plant for energy – neuro-chemical electro-magnetic energy, to be exact.  Relatively recent research in the neurosciences has shown there is this continuous looping and re-looping of energy both positive and negative, between your two dominant human energy fields — the heart and the brain.

It is this looping and re-looping of energy that makes each of you a unique individual.   Joseph Chilton Pearce, in his book “The Heart-Mind Matrix” refers to studies showing that when your energy is positive you are experiencing positive thoughts and feelings such as kindness, happiness, optimism and love….and on the flip side when thoughts and/or feelings are negative (like, anger, frustration, jealousy, and cynicism) … your energy is also negative.  Pearce also explains linkage between positive energy (positive thoughts and feelings) and an increased ability to ‘connect’ and ‘mesh’ with others …. an increased ability to work together, if you will.  So it takes a positive energy flow for people to be tuned into one another and to work together collaboratively.

And so it is that your ability for a continuous flow of positive energy is so very, very important, both in your personal life and your professional life.  There is an innate ability within you for the skill of Positive Presence.  Learning to hone that skill and expand it through self-awareness is a necessary ingredient in today’s work environment.

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Rewiring Through Neuroplasticity

You can actually ‘re-wire’ your brain for a  higher skill level .   You ‘re-wire’ by continuous reading, writing and reciting of information for creating new thought and behavior habits.  This re-wiring occurs via the neuroplasticity of your brain.

Research and personal experiences are telling us that this phenomenon of ‘re-wiring’ is very possible even for those people who have suffered a severe concussive brain injury.   In fact, an entrepreneurial colleague of mine was completely disabled by an acquired brain injury however, with disciplined and deliberate exercises and techniques she was able to re-wire her damaged brain.  She did this by using both traditional and non-traditional thought techniques and mind exercises as she systematically honed her skill of generating a positive emotional energy flow … allowing the neuroplasticity of her brain to ‘rewire’ as she consciously adjusted her thoughts … relieving her from her episodes of depression, psychoses, frustration, and  anxiety .   She altered her level of anxiety and frustration by consciously practicing a positive thought process;   She became better able to focus for greater periods of time and started making informed decisions;  And she became a generally happier and more optimistic person, with a clearer mind of what she needed to do to reach her goals.

The big take-away here is the realization that the practice of positive thought is a learned skill …. Many of us (in fact, most of us…me included) do not come ‘pre-wired’ for positive thoughts …. basically, your thought-habits are the product of your life experiences to date.  If you’ve had a lot of negative experiences in your life, or you live or work in a very negative environment, chances are you are ‘pre-wired’ for negative thoughts and feelings.  On the other hand, If you have lived your life in a very positive environment most of your pre-wiring is set for the positive.  Positive thoughts therefore, are very much learned  — and the skill of what we call “Positive Presence” becomes a matter of learning how to think and then practicing how to think.

Every one of us has the ability to re-wire through the neuroplasticity of our brain, and the fact that this ability does not diminish with age is a true gift of enlightenment.   Furthermore, if it is possible to re-wire a brain damaged by concussion, just imagine the opportunity there is for re-wiring your healthy brain for thoughts and actions that bring wellness and success.

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Re-wiring for Wellness

In today’s work environment where people bring their mind and their expertise together for a common goal, and where virtual meetings and social distancing are the new normal, it is particularly critical that we take the time to figure out how we can come together, face to face, to acknowledge and clarify our purpose and our connection.  This coming together, whether it’s around a desk, around a board room table, by way of a huddle or a video call, is crucial for success.  It is this coming together that builds trust and enables us to truly appreciate our uniqueness and celebrate our differences, particularly in terms of speech, mannerisms and behaviour.

Our brain is an extremely powerful machine to which we hold the controls.  Having ‘control’ requires a keen self-awareness into our emotional energy and our behavior and thought habits.  It takes anywhere from 14 days to 8 weeks to ‘re-wire’ our brain for a higher skill level .  We ‘re-wire’ by continuous reading, writing and reciting of information for creating new thought and behavior habits.  This re-wiring occurs via the neuroplasticity of your brain. Tell yourself often, “A learning mind is a healthy mind.”

Your innate skill of Positive Presence sets you up for success with today’s research coming from the neurosciences.  The skill of Positive Presence is your innate ability to adjust for and create a positive and energize mindset through conscience thought processes – you are in essence ‘re-wiring’ your Brain.  Learning the skill of Positive Presence and the self-awareness that comes with it, allows you to ‘interrupt’ any negative subconscious mind-chatter and replace it with the kind of thought-habits that lead to a strong and healthy mind and body.

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Positive Presence – A Necessary Skill for Today’s Workforce

Positive Presence is your natural ability to adjust for and create a positive and energized mindset within yourself through conscious thought processes. 

Your skill level for Positive Presence depends on many, many things, but mostly, it is developed through your life experiences to date, and your level of self-awareness, and to some extent, your genetics.

The field of Neuroscience is a relatively new area of scientific study that began to formally organize in the 1960’s.  Since then, research coming forward about the workings of the human nervous system has exploded on a global scale, and most significantly, with the aid of neuro-imaging technology, brain research is advancing in leaps and bounds.

The findings coming forward from the neuro-sciences have huge implications for business organizations on a global scale.  And in fact, these findings call for a gigantic shift in how the modern organization develops its employees, its leaders, and the overall organization, in order to succeed in today’s global knowledge-based economy.

In the knowledge-based economy it is the first time in human history that a ‘hard day’s work’ is not ‘hard’ in the physical sense, but instead it is the employee’s brain that’s being worked — it is their ‘mind,’ that is employed.   That being said, for today’s organizations to succeed and thrive will depend on the ability of the collective working brain-power of their workforce to create and produce.

Research has proven that the ‘brain-power’ needed for productivity and efficiency today will only occur when we are in a state of positive emotional electro-magnetic neuro-chemical energy.  In other words, the emotional state needed for productivity, efficiency, and wellness, is the same emotional state that we are in when we are joyous and happy.  The research shows in fact, that the greatest risk to productivity, to work relationships, and to overall wellness in today’s workplace, is negative energy.

Building the skill of Positive Presence requires a focused self-awareness through which you learn to adjust and create a positive and energized mind set through conscious thought processes.  The skill of Positive Presence is best learned through real-time on-the-job practice – as you develop a keener awareness of yourself, of others, of behavior habits, and most importantly, of human energy.

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The Neuroscience / Thought Link

Epigenetics is the study of how the brain responds to physical stimuli of electromagnetic and chemical flow in the brain.  This process triggers groups of genes to act in a positive or negative direction based on your emotional and/or physical reactions to life events.  Life events plus your response to those events determine the outcomes of your life. Negative responses create negative outcomes, and positive responses drive more positive and optimal outcomes, even in the most challenging of life circumstances.

When you change your behavior, you change your life circumstances…  You are free to make choices about how you focus your attention, and this affects how the chemicals and proteins and wiring of your brain change and function. Neuroscientists are proving that the relationship between what you think and how you understand yourself and the world around you – your beliefs, dreams, hopes, and thoughts – has a huge impact on how your brain works and ultimately what you achieve in levels of performance excellence.

The link to neuroscience and thought is that thoughts are real, physical things that occupy mental real estate. Moment by moment, every day, you are changing the structure of your brain through your thinking. When you are thinking positively, productively, and when you hope for something better, you alter the physical structure of your brain in a more positive, productive direction allowing your brain to function in the high capacity for which it is created.

Rudolph Tanzi, PhD, says there are four roles you can learn and manage every day to take control of your thoughts, so you take control of your life:

  1. Lead your brain – you can give your brain‑specific orders every day
  2. Reinvent your brain – create new neuropathways and connections inside your brain to become more productive and to achieve your goals
  3. Teach your brain – train your brain into new habits and new skills
  4. Use your brain – you are responsible for keeping your brain in good working order.

Your brain is the gateway to your future. Your brain cannot do for you what it thinks it cannot do. Primitive or negative reactions (fear, anger, jealousy, and aggression) to external threat stimuli can overrule higher brain function necessary for higher‑order cognitive function (problem solving, critical thinking, teamwork, unit, clarity, and cohesion). Learning how to create a robust response capacity – mental resilience – you can learn to take control of your thinking and ultimately learn to take control of your destiny.

Learning the skill of Positive Presence, you can learn to take control of your thinking.  The skill of Positive Presence is your innate ability to adjust for and create a positive and energized mindset through conscience thought processes that ultimately teaches you to take control of your brain and your destiny.

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The Neuroscience Revolution

In December of 2018 my good friend and mentor, Dr. Michael Frisina, was published in the International Journal of Academic Medicine | Volume 4 | Issue 3 | September-December 2018.   http://www.journalonweb.com/ijam 

As the Canadian Representative and Coach Certified of The Frisina Group’s ‘Center for Influential Leadership’, I am honoured to present the following excerpt from his publication:

There is a revolution taking place exploding decade’s long false beliefs about individual and organizational performance related to the tension between the human performance brain and the human survival brain. This neuroscience revolution is fundamentally shifting learning and development strategies, completely transforming what leaders need to be in a behavior‑centered approach to performance, and the traditional technical skills they need to know to drive performance to the highest level. More than technical skill and intellect, individual leadership behavior is the singular most important predictor to a team’s performance. Sadly, very few leaders know that this dynamic exists or how to leverage leadership behavior to drive performance.

What would you do if you discovered a way to turn on your brain to enable yourself to be happier, to be more prosperous, and to achieve the goals you set for your life?  Peace Pilgrim, a renowned American spiritual teacher said, “If you realized how powerful your thoughts are, you would never think a negative thought again.”

Based on the foundation of the latest neuroscience research on the brain, you can learn how thoughts impact your body, mind, and spirit. Based on your thinking patterns, you can promote positive and productive behaviors that lead to mental, emotional, physical, and spiritual health. Think poorly and you can alter the cell structure of your body, lower your immune system response, and become less healthy in mind, body, and spirit. What you are thinking every moment of every day becomes a physical reality in your brain and body that affects your optimal mental and physical health. Gaining the ability to think effectively, choose effectively, and behave effectively is the hallmark of all high achievers and life success regardless of a person’s chosen field of endeavor.

The easiest way to ensure your thoughts are effective is to use your innate skill of Positive Presence –your innate ability to adjust for and create a positive and energize mindset through conscience thought processes that results in achieving peak performance, building and maintaining good relationships, and for experiencing good health.  In learning the skill of PP and the self-awareness that comes with it you are able to create the necessary thought-habits that will drive every aspect of your life to new heights.

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Communicating For Performance Excellence

So often we hear in leadership education that we are to “lead by example.” Too often this translates to leaders that if I want my employees to work as hard as I do, than that means I have to demonstrate it through my own initiative. Sadly this concept gets oversimplified. When leaders want employees to work longer hours, they think that they set that example by staying at work the longest. The reality is if you really want to impact your workforce and lead by example, start caring for the emotional and physical wellbeing of your people. Start appealing to the hierarchy of organizational behaviours that do exist in your workplace. Start respecting your people, start clearly and effectively communicating with your employees, and start demonstrating to them that their work is creating lasting meaning and has purpose.

If you want a robust and dynamic workplace that is achieving high marks in performance and excellence, then lead by example absolutely; start showing and demonstrating these behaviours to your people. People cannot proceed in the direction you want them to without clear guidance and communication.

Likewise, who wants to work in an environment where individual efforts are diminished by leadership? What person, you included, wants to invest more time and effort in work when both you, as a person, and your work are not valued or respected by leaders of the organization. To prove this point, think about how children express themselves when answering the question, “What do you want to be when you grow up?” Most often children identify nurses, fireman, paramedics, astronauts, doctors. They identify professions that demonstrate a sense of meaning and purpose. They demonstrate a value to others and of working to a purpose that exceeds their own individual desires.

People, regardless of their profession, want to know that what they are doing is providing value and a purpose to their lives and the lives of others. We may not be what we once wrote down in grade school, but regardless, as leaders, we ought to be doing everything in our ability to translate to our people that what they are doing in our workplaces is providing lasting meaning and purpose. It’s our job as leaders to lead by example, to ensure we are meeting and encouraging the behavioural needs of our people. We choose to lead or follow. In either choice, behaviour as a whole and communication specifically, becomes the fundamental factor in how we connect effectively with others. Highly effective relationships are essential for you to achieve your own sense of meaning and purpose. No one wins alone.

Communication remains a critical and vital element of effective organizational performance. Communication is vital to creating effective collaborations that will drive performance in the production, safety, quality, and financial indicators of the organization. You will never achieve effective collaborations without effective communication framed in a positive and energized manner. You will never achieve effective communication without honing the skill of Positive Presence — the ability to adjust and create a positive and energized mindset within yourself through conscious thought processes.

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The Hierarchy of Behaviour

In 1943 Abraham Maslow developed what many of us know as “Maslow’s hierarchy of needs.” His theory is that human psychology revolves around a five-tier model of human needs, often depicted as hierarchical levels within a pyramid. As you may know, lower level needs in the hierarchy must be satisfied before individuals can attend to needs higher up. From the bottom of the hierarchy upwards, the needs are: physiological, safety, love and belonging, esteem and self-actualization.

The truth is that in your organizations there exists a hierarchy of behavioural needs of your employees. Our research at The Frisina Group and The Center for Influential Leadership has identified that within all organizations employees want to be treated with respect by their leadership in behaviour that communicates physical and emotional safety. When leaders fulfill the fundamental needs for trust and safety, the brains of people are readily able to move from the security part of the brain physiologically to the performance part of the brain.

This is brain biology not psychology. Once people are able to focus on work from their performance brain, they become more engaged and connect to the meaning and value of their work at higher levels of performance. The ability of a leader to communicate trust and safety to their team members creates an upward spiral of performance potential. The opposite of this brain biology fact is equally true. Create a toxic work culture — behave as a leader in ways that undermine the tenets of Maslow’s hierarchy of needs, and you do so at your own performance peril and the performance outcomes of your team.

Grasping the aspects of communication that translate to trust and safety is different for each individual. It requires a special skill that lies within each of us. You will never achieve effective communication without honing the skill of Positive Presence — the ability to adjust and create a positive and energized mindset within yourself through conscious thought processes.

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Effective Communication is Paramount!

We have all been taught that the key to communication is listening. This is true, but you first must care before you can listen to understand effectively. Effective communication, as a highly influential trust behaviour, requires caring first, and seeking to understand before demanding to be understood. An old adage is applicable here: I do not care in how much you know, until you demonstrate to me how much you care. Displaying behaviour of compassion to another person opens their brain up to a willingness to listen. When people make a decision to shut you out of their lives because of your behaviour, effective communication with those people ceases.

One of the downsides to the advancements in mobile technology is that people’s verbal skills are actually decreasing as a result of constant emailing and texting. Whatever the fundamental driver that inhibits and prohibits people from being able to communicate effectively, whether CEO or new hire in the mail room, such a refusal perpetuates ill will and wreaks havoc in workplace engagement, productivity, and performance.

When we begin to examine the nature of relationships in our organizations we can gain understanding as to the value and the power of being able express ourselves, our intentions, and our shared values to connect with peers and subordinates to drive engagement and peak organizational performance. None of that can occur until individual leaders are willing to put in the effort to effectively communicate with those around them.

As leaders, we may think we have the best ideas, vision, and direction to take our organizations to higher levels of performance. But if we cannot effectively communicate that vision or direction, and if we do not manage how fast we try to communicate in a complex and chaotic work environment, we will be unable to translate those ideas from strategy to an operational reality. Remember, performance is as much about the people and their ability to execute a good plan as it is about the plan itself.

Learning to communicate effectively as leaders is all about becoming aware of the diversity of talent we have around us, and then engaging in methodical and consistent efforts to connect with people in a positive, emotional connection to create engagement of their talent. Doing so improves your effectiveness in key relationships, increases your level of leadership influence, and ultimately drives peak performance in your organization. A positive emotional connection begins with the skill of Positive Presence — a new and deliberate way of thinking and behaving that makes the connection between emotional energy and behaviour for effective communication.

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