No one wants to work with the proverbial jerk at work. These people are disruptive to performance and productivity and are now making their organizations targets for lawsuits. Note that performance failure typically is not the result of the absence of technical skill but incompetence in behavioural skill.
You may gain higher levels of organizational responsibility based on your technical skill and performance, but your overall success is clearly dependent on your social/behavioural relationship skills. The truth is that the so-called soft skills of behaviour are really the hard skills that create the measure of influence for performance success.
Time and again the fundamental problems related to the lack of engagement and work performance enhancement is related to how people consistently experience their leader’s and peers’ negative behaviour. Performance failure is almost always directly linked to the absence of consistent, positive behaviour, as individual behaviour is singularly the most important predictor to organizational performance.
As a result, everyone in the organization needs to be able to confront their own behaviour. Sadly, few people have the courage and willingness, or even the awareness, to do so on their own. Consequently, it is imperative for leadership at all levels within an organization to establish behaviour-accountability within their culture for optimum performance. With accountability you then align behaviour to organizational values to create and sustain highly effective relationships that powers engagement and drives organizational performance.
The Skill of Positive Presence equips you with the tools needed to not only ensure that you are personally displaying the most effective and performance-driving behaviours, but it also equips you to recognize and effectively deal with the disturbing, disruptive and toxic behaviours of the jerk at work.
