Trust-earning or trust-building behaviours include:
1. Consistency in manner, words, and actions;
2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming;
3. Genuine or sincere interest in and concern for others;
4. Respectful and equal regard for and treatment of others, regardless of rank or position;
5. Focused attention;
6. Principled and evidence based decision making;
7. Dedication to fulfilling (not just making) promises;
8. Willingness to celebrate and reward good and exceptional work.
Individual leader behaviour is the single most important predictor of organizational performance. Trust-building behaviours make up just a few of the self-awareness traits of leaders who know that their everyday words, actions, and habits can either strengthen or weaken trust. We can all list the outcomes of an unmotivated, disengaged workforce, particularly in high stress and high risk environments. This is why leaders of today must be vigilant to make positive, impactful decisions that build trust in those with whom we work.
Science has proven that trust will not and cannot develop in an environment wrought with negative human energy. The skill of Positive Presence makes the connection for mindset, behaviour and human energy with its innovative thought model using a systematic, programmatic methodology to equip leaders with the knowledge and understanding for developing and sustaining the behaviour skills necessary for a trust-building environment.
Catherine is the President and CEO of CORPORATE HARMONY, providing virtual solutions for leadership development and organizational culture change. Her leadership and coaching experience as a Project Manager in an ever-changing, fast moving technological organization with unrelenting demands drove her to the realization that a positive mindset and strength-building behaviors are essential for today’s complex and chaotic organizational systems. CORPORATE HARMONY’s virtual platform of programs, coaching and performance measurement, is an innovative online technology of tested proprietary content. The world-class content of CORPORATE HARMONY’s Positive Presence Program develops the skill of ‘Positive Presence’ and the necessary ‘Positive Presence Behaviour Competencies’ for maintaining a positive and energized mindset and increased performance in today’s complex work environment, and leading to a culture of collaboration and connection. Catherine’s vision for Corporate Harmony is to bring the skill of “Positive Presence” to the corporate world as it becomes more complex, ambiguous and chaotic. Catherine is uniquely positioned to impact organizations’ productivity and long term success, with her powerful vision of eliminating bad stress from every workplace around the globe, bringing purpose into the people equation to promote healthy, productive and meaningful work cultures and turn the tide on the neglect of mental health on a global scale. Catherine is author of the book: “CORPORATE HARMONY – The Performance Link for Today’s Modern Organization” Catherine can be reached at: Catherine.Osborne@corporateharmony.ca or go to ‘contact us’ on our website www.corporateharmony.ca. Catherine is available for consultation, and can be reached by 519-695-3407.