Peter Drucker said it first, and we have heard it said many times since, that culture is everything to organizational performance. Even so, many organizational leaders still struggle with the behaviour competencies that seem vague, fuzzy, and soft yet so vital to the financial and productive prosperity necessary to sustain the organization.
Behaviours are the building blocks of the culture. When behaviour changes are expressed in terms of the work people do, it is much easier for people to understand the need for behaviour change and why change is necessary to drive performance excellence and serve the legitimate needs of clients and coworkers as people.
For example, in health care when nurses learn and comprehend that their “emotional depression” impacts the safety and quality of patient care, they are more likely to change their behaviour. When pharmacists learn and adapt from a mental mapping of filling two hundred prescriptions per work shift, to enhancing the quality of life for people, performance increases dramatically. What mental scripting would motivate, energize, and enhance your work performance? Seeing your work as stuffing pills in plastic bottles or dramatically improving the quality of life of another human being?
Today’s leadership must have a nonnegotiable commitment to behaviour excellence. They must link this commitment to a moral obligation of stewardship, exhibited continually in consistent and intentional behaviours that translate into highly effective performance. As a result they continually make a significant difference in the lives of other people.
CORPORATE HARMONY is grateful to Dr. Michael E. Frisina for his contributions to this entry.
Catherine is the President and CEO of CORPORATE HARMONY, providing virtual solutions for leadership development and organizational culture change. Her leadership and coaching experience as a Project Manager in an ever-changing, fast moving technological organization with unrelenting demands drove her to the realization that a positive mindset and strength-building behaviors are essential for today’s complex and chaotic organizational systems. CORPORATE HARMONY’s virtual platform of programs, coaching and performance measurement, is an innovative online technology of tested proprietary content. The world-class content of CORPORATE HARMONY’s Positive Presence Program develops the skill of ‘Positive Presence’ and the necessary ‘Positive Presence Behaviour Competencies’ for maintaining a positive and energized mindset and increased performance in today’s complex work environment, and leading to a culture of collaboration and connection. Catherine’s vision for Corporate Harmony is to bring the skill of “Positive Presence” to the corporate world as it becomes more complex, ambiguous and chaotic. Catherine is uniquely positioned to impact organizations’ productivity and long term success, with her powerful vision of eliminating bad stress from every workplace around the globe, bringing purpose into the people equation to promote healthy, productive and meaningful work cultures and turn the tide on the neglect of mental health on a global scale. Catherine is author of the book: “CORPORATE HARMONY – The Performance Link for Today’s Modern Organization” Catherine can be reached at: Catherine.Osborne@corporateharmony.ca or go to ‘contact us’ on our website www.corporateharmony.ca. Catherine is available for consultation, and can be reached by 519-695-3407.