Behaviour Quality Management

Leaders of the future will have to do far more “inside” work than was required of their predecessors. They will have to understand what their personal behaviour preferences are and then understand the behaviour of those they lead. To not do this work means there is good chance they will lose 75% of their followers due to incorrect and inappropriate behaviour. So, behaviour quality management is here to stay and can be summarized in a four-step process.

First, Step 1: Identifiy the need for leaders to hone their skill of Positive Presence™ – the skill of adjusting and creating a positive and energized mindset within one’s self through conscious thought processes – in order to bring an awareness and insight into the needs and minds of the people they lead and the environment in which they work.

Next, Step 2: Identifiy the need to provide an work environment that actively supports the physical, emotional and interpersonal wellbeing of employees by whatever means possible. It doesn’t have to be fancy gyms and game rooms, but it must help create an environment of overall wellbeing and ultimately, it must be a place of positive human energy.

Next, Step 3: Acknowledge that leaders of the future will be called upon to not only become proficient in behaviour skill with a resilient and strength-building mindset, but also to implement and support a systematic program that will develop all employees in the skill of Positive Presence that results in a collective environment of Positive Intelligence throughout the organization.

And finally, Step 4 calls on leaders to develop a quality management process around behaviour skill – the tangible evidence of one’s proficiency in the skill of Positive Presence – in order to begin the journey to a new level of employee engagement.

The major challenge for future leaders will be to develop a workforce that is motivated and energized – a workforce that is not only sustainable – but a workforce that can learn in a dynamic culture of collaboration and accountability and is organic in nature for generations to come.

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Catherine is the President and CEO of CORPORATE HARMONY, providing virtual solutions for leadership development and organizational culture change. Her leadership and coaching experience as a Project Manager in an ever-changing, fast moving technological organization with unrelenting demands drove her to the realization that a positive mindset and strength-building behaviors are essential for today’s complex and chaotic organizational systems. CORPORATE HARMONY’s virtual platform of programs, coaching and performance measurement, is an innovative online technology of tested proprietary content. The world-class content of CORPORATE HARMONY’s Positive Presence Program develops the skill of ‘Positive Presence’ and the necessary ‘Positive Presence Behaviour Competencies’ for maintaining a positive and energized mindset and increased performance in today’s complex work environment, and leading to a culture of collaboration and connection. Catherine’s vision for Corporate Harmony is to bring the skill of “Positive Presence” to the corporate world as it becomes more complex, ambiguous and chaotic. Catherine is uniquely positioned to impact organizations’ productivity and long term success, with her powerful vision of eliminating bad stress from every workplace around the globe, bringing purpose into the people equation to promote healthy, productive and meaningful work cultures and turn the tide on the neglect of mental health on a global scale. Catherine is author of the book: “CORPORATE HARMONY – The Performance Link for Today’s Modern Organization” Catherine can be reached at: Catherine.Osborne@corporateharmony.ca or go to ‘contact us’ on our website www.corporateharmony.ca. Catherine is available for consultation, and can be reached by 519-695-3407.

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