The Emotional Dimension of Performance
Human emotions are as complex as they are varied. In a span of one day, we all experience a significant number of emotional highs and lows. An average person in…
The New Leadership Paradigm
The understanding that a leader’s behaviour is the key predictor to organizational performance is a radical shift in leadership thinking. To develop a performance driven culture a key element must…
A Positive Mind for Performance Behaviours
The knowledge economy and the subsequent ‘human’ economy as some refer to it, has presented the business world with the need for a huge paradigm shift on a global scale.…
Leadership Development in Today’s World
A number of factors contribute to the failure of leadership development programs today. Among these is the limited participation by senior leadership in the training and in holding people accountable…
Influential Leadership Behaviours in Today’s World
A critical problem in management generally is scarcity of leaders who possess the necessary ‘Influential Leadership’ behaviours (the ‘mechanics’ or ‘tactical capacity’) that propel organizations to greatness and guide them…
Performance Excellence – Continuous Improvement
When behaviour is identified as a critical piece of the performance equation – and studies of corporate success stories have proven its relevance time and time again – it means…
Performance Excellence – The Skill of Positive Presence
Unfortunately, it is not unusual to see people in management positions that are clueless about how to deal with the dysfunctional situations and behaviours -- the “people issues,” that occur…
Performance Excellence – The Influential Leader
Behind every high-performing organization is an influential leader who is keenly aware of how thought habits drive individual behaviour, and how behaviour habits affect those with whom you work. And,…
Performance Excellence – The Formula
Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill. In high-risk industries, such as health care delivery, an imbalance between these two elements of performance…
The Professionally Artful Apology
At the heart of sustaining highly effective relationships is the skill of expressing a professionally artful apology. There are various excuses people give for refusing to apologize for inappropriate, disrespectful,…
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