What is Your Leader’s Trust Level?
A leader’s high degree of credibility is the sum of both behavioural and technical skills, and this credibility is what sustains trust. Trust, in turn, leads followers to support the…
The Need for Trust in a Collaborative Culture
Trust enables your team not only to perform its daily function but also to rise above conflicts and crises. In today’s fast-paced, complex, ambiguous environment of constant change, conflicts and…
The Eight Behaviours of Trust
Trust-earning or trust-building behaviours include: 1. Consistency in manner, words, and actions; 2. Accountability and transparency, including actively listening, sharing information, and taking responsibility instead of blaming; 3. Genuine or…
The Mental Model of Trust
Trust is a complex and far-reaching concept that pervades our personal and professional pursuits. We cannot bottle trust and sell it. Trust is based on an individual’s mental model that…
Are You Leading in the Dark?
Role-modeling accountability is not difficult, but it does take practice. Here are three ‘lights’ of accountability to practice: Transparency. One way to role-model accountability is transparency. Influential leaders admit their…
The Mental Model of Accountability
In a collaborative culture, accountability is a visible practice and framework. All team members are clear about their specific responsibilities. They are aware of the organization’s mission, vision, values, and…
People Behaviour – the Key To Collaboration
While dysfunctional behaviour is often chalked up to human nature, particularly if it occurs only occasionally, it is nonetheless a signal that a larger problem likely exists. In other words,…
Collaboration as a Performance Improvement Strategy
Collaboration is a partnership between people and or groups intended to generate a product or achieve a singular objective that is mutually beneficial to all parties involved. Collaboration tends to…
The Feedback Loop of Change
When we understand that cognitive dissonance (the uncomfortable feelings that accompany the perception of contradictory information, and the mental toll of it) is in essence a biological reaction to the…
Feedback and Your Skill of Positive Presence
Giving and receiving feedback is probably one of life’s greatest challenges both personally and professionally. As leaders, it is critical to continually develop our capacity for both giving and receiving…
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