The Five Basic Leader Behaviour Skills

At the heart of organizational performance and a performance driven culture is performance at the individual level – and more specifically, individual leader behaviour skills. To help you reframe and refocus your thinking on behaviour competency to drive performance, consider the following key behaviour skills essential to creating and sustaining the highly effective relationships necessary in a performance driven culture.

1. Build and Maintain a Core Foundation Linked to Behaviour Based Expectations.
If you lack the clarity of knowing your values and what you believe, you will lack consistency in behaviour that drives optimum performance. A clear statement of corporate values allows for clearly articulated behaviour-based expectations that can be reflected in individual performance appraisals.

2. Accept Responsibility and Take Initiative for Performance.
Technical competence is the ability to get things done and deliver results — doing the right thing, the right way, for the right reasons. Do not make excuses, do not blame shift, and do not allow yourself to become a victim to avoid accepting personal responsibility.

3. Hold Yourself Accountable.
Accountability is more than just adherence to rules. Accountability is a moral skill aligning values to behaviour. Accountability is the most difficult task for any leader at any level of the organization. Great leaders and their highly functional teams are able to hold themselves and others accountable in a culture of mutual respect to drive performance.

4. Pursue Effective Communication.
We have all been taught that the key to communication is listening. This is true but you first must care (moral skill) before you can listen (behavioural skill) to understand effectively (technical skill). Effective communication, as a highly influential trust behaviour, requires caring first, and seeking to understand before demanding to be understood.

5. The Fifth Competency – The Artful Apology
At the heart of sustaining highly effective relationships is the skill of expressing an artful apology.

Connecting leader behaviour to a performance driven culture requires a corporative attitude that begins with the skill of Positive Presence. Positive Presence is a new and deliberate way of thinking and behaving that makes the connection between human energy and behaviour and is easily practiced and developed right on the job. For many, it is just a lot of common sense, but for others it is a slow and gentle process that requires the help of both team mates and leaders.

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Catherine is passionate about helping organizations build enlightened leadership cultures that thrive in today’s complex, ambiguous, fast-changing and chaotic global environment, CORPORATE HARMONY’s enlightened approach to leadership and organizational development is a programmatic methodology for creating mental, emotional and social strength within organizational culture. CORPORATE HARMONY recognizes that for any organization to be successful, their people need to be healthy, happy, optimistic, engaged and satisfied with their job – a tall order in today’s era of complexity, ambiguity, bureaucracy, and lightning-fast change. The CORPORATE HARMONY MODEL™ is an innovative online technology of tested proprietary content designed to introduce and develop the skill of Positive Presence™, a mental thought model that connects human energy to human behaviour and results in positive, energized and productive workers that together create a culture of collaboration and accountability. CORPORATE HARMONY’S flagship “POSITIVE PRESENCE PROGRAM” provides the necessary information, exercises and techniques for building strong and healthy minds, while at the same time, identifies the uniqueness and importance of workplace behaviour to drive stronger, more positive relationships, and an overall increase in employee and organizational wellness. “PROJECT HEALTHCARE HARMONY” is CORPORATE HARMONY’S online health technology helping health workers create a positive and energized mindset as influential leaders, resulting in better health, increased productivity, fewer errors and a greater focus on putting their patients first who will heal faster in a caring environment of positivity and harmony. catherine.osborne@corporateharmony.ca

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