Some surveys show that as many as half of all front-line workers feel low levels of work engagement stemming in part from poor leadership. If any one person, regardless of technical ability, cannot connect and cooperate with other people, the result is a toxic work environment and no matter how good their technical expertise is, the goals and objectives of the team will not advance.
In virtually every organization there is at least one person who is universally regarded as detrimental to the mission, vision, values, and strategies of the enterprise. This is the person whom others would like to fire had they the authority to do so. No organization needs a team member like this. Remember, no organization can become what its people are not; if employees are mediocre, the organization will be mediocre. If an employee exhibits toxic behaviour, the organization will exhibit toxic behaviour. No aspect of this scenario can be good for the overall performance of any organization.
Poor behaviour will always drive performance down, individual performance and team performance, and at the end of the day, organizational performance. Without a cooperative attitude, disruptive competition and conflict reign – two conditions in which errors are highly likely, staff morale and motivation are low, performance is inconsistent and unreliable, communication and cooperation are nonexistent, and everyone has a secret agenda.
In today’s complex and chaotic work environment, strength-driving behaviours have never been more important. Unfortunately, we take it for granted that people know what appropriate workplace behaviour is, and this assumption is one of the most common errors made in today’s corporate world. If you do not have an ongoing program for behavioural competency training – chances are you do have a toxic work environment.
