Emotional Awareness as a Key Strategy
Without emotional awareness, you cannot relate well to others or engage with them, and in fact, you are more likely to cause dissatisfaction, conflict and performance dysfunction. It’s less than…
LEADING CHANGE THROUGH CHAOS
Let’s face it, if we are not changing, chances are we’re not alive. Resistance to change is normal and natural. You see, the minute your brain realizes you are moving…
The Emotional Dimension of Performance
Human emotions are as complex as they are varied. In a span of one day, we all experience a significant number of emotional highs and lows. An average person in…
The New Leadership Paradigm
The knowledge economy and the subsequent ‘human’ economy as some refer to it, has presented the business world with the need for a huge paradigm shift on a global scale.…
Leadership Development in Today’s World
A critical problem in management generally is scarcity of leaders who possess the necessary ‘Influential Leadership’ behaviours that propel organizations to greatness and guide them through significant challenges. There are…
The Behaviour Element of Performance Excellence
Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill. In high-risk industries, such as health care delivery, an imbalance between these two elements of performance…
The Artful Apology
At the heart of sustaining highly effective relationships is the skill of expressing an artful apology. There are various excuses people give for refusing to apologize for inappropriate, disrespectful, rude,…
The Five Basic Leader Behaviour Skills
At the heart of organizational performance and a performance driven culture is performance at the individual level – and more specifically, individual leader behaviour skills. To help you reframe and…
What Worked Then, Won’t Work Now!
The prevalence of knowledge workers and the knowledge workforce is actually less than three decades old, and we all know change is mostly slow and painful. But the truth of…
Jerks at Work
No one wants to work with the proverbial jerk at work. These people are disruptive to performance and productivity and are now making their organizations targets for lawsuits. Note that…