Blog Archives

One Bad Apple – One Bad Barrel

Many of us have heard the phrase “one bad apple can ruin the whole barrel”. This adage has been used for centuries to relate individual workplace behaviour to the ability of a rotten piece of fruit to spoil the whole

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Focus on Behaviour, Not Technical Skill

When you think about leadership attributes, is your list heavy on technical elements but light on behaviour and relationship skills.? It is a fact, that behaviour and relationship skills bring out the technical competencies and enable the job to be

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The Performance Gap

Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk industries, a gap between these two elements of performance can

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Creating Real Change

Think about all the people who have had leadership responsibility and authority over you. Who inspired, believed, and encouraged you? When I reflect on this question, several teachers— from grade school to graduate school—come to mind. These teachers pushed me

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Behaviour Smarts

Practicing self-awareness and identifying your behaviour strengths will help you manage your behaviour choices and help you form effective collaborations. These are the key steps to becoming an effective and influential leader as you stop being merely a boss. Achieving

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The Value of a Cooperative Attitude

A cooperative attitude inhibits destructive competition. Cooperation, on the other hand, is the ‘new’ constructive competition. While competition among teams can be healthy in that it brings out personal bests and team bests, it can quickly lead to negative or

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Is Your Workplace Cooperative?

Cooperation is the act of participating, contributing, or helping to advance or accomplish a goal. It is similar to collaboration in that cooperation requires the input of many people. It is different from collaboration in that those involved in cooperation

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The Brain/Behaviour Connection

“You have power over your mind – not outside events. Realize this, and you will find strength.” – Marcus Aurelius, Joint 16th Emperor of the Roman Empire. In his book, Get Out of Your Own Way: The Five Keys to

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Attentiveness – Focus on Others

Developing a strategy for ‘Connection’ can have enormous influence on the way your people think and connect, and plays an important role in fundamental transformation of any businesses culture and work environment. There are three behaviour-based concepts that must be

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Deep Emotional Connection – Is It Needed?

“If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.” –Gilbert Amelio, former CEO of Apple. Methods, tools, technologies, protocols, and systems do not achieve results. People

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