The Power of Habit
Changing our behaviour is not something we like to do. We lack the willingness to change even when we have the knowledge and the capability to do so. We lack…
Leader Behaviour for a High Performing Culture
Arising from the research being done in the neurosciences, the idea of individual behaviour, group and team behaviour, and overall organizational behaviour has taken on a new importance. Behaviour is…
The Feedback Loop of Change
When we understand that cognitive dissonance (the uncomfortable feelings that accompany the perception of contradictory information, and the mental toll of it) is in essence a biological reaction to the…
Feedback and Your Skill of Positive Presence
Giving and receiving feedback is probably one of life’s greatest challenges both personally and professionally. As leaders, it is critical to continually develop our capacity for both giving and receiving…
You Are An Influential Leader
Whether you are in a formal role of leader or not, you are always an influential leader. Influential leaders understand that how they think and behave affects the way they…
Are you a Positive Professional Role Model?
The fastest way to derail any collaborative efforts in an organization is an individual leader’s negative behaviour. Over time, negative experiences erode a leader’s influence. This is particularly true for…
Collaboration Engages Employees
Today’s complexity, ambiguity and rapid change bring with it the realization that in today’s knowledge-based organizations, and particularly healthcare organizations, it is difficult – or more accurately, impossible -- for…
Don’t Settle For ‘Good’
If you asked someone how they are doing, how different do you feel based upon the response between them saying, “I am good” or “I am great?” Now apply that…
The Performance Gap
Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk…
Creating Real Change
Think about all the people who have had leadership responsibility and authority over you. Who inspired, believed, and encouraged you? When I reflect on this question, several teachers— from grade…