The Deming Way
December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving…
Keeping Conflict and Confrontation Constructive
Everyone faces it -- conflict and confrontation. It cannot be avoided in today’s fast-paced workplace … but it doesn’t have to be a negative experience. We can choose it to…
The human factors of Ineffective Communication
Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that…
Leaders Must Say No to the Status Quo
Leaders today need to be highly dissatisfied with the status quo. They must be unwilling to allow preventable pain and suffering to continue needlessly. They must be unwilling to waste…
Positive Presence As A Business Improvement Strategy
The cultural and managerial aspects of lean are possibly more important than the actual tools or methodologies of production itself. The role of organizational leaders is the fundamental element of…
The Art of Gratitude
Angeles Arrien, in her book “Living in Gratitude: A Journey That Will Change Your Life”, says that although gratefulness often arises spontaneously, it is also a choice we make. She…
Self-Awareness: The Basic Competency
In our ever-increasing competitive business climate, organizations continue to seek any advantage that will give them edge on their competition. Many have found that one solution is to improve their…
The Science of Success and the Neuroplasticity of the Brain
In the last 10 years or so, a new field of neuroscience has mapped the mental zone that can literally change the brain to quiet an overly active stress response…
The APB Technique for a Positive Mindset
The findings coming forward from the neuro-sciences have huge implications for business organizations on a global scale. And in fact, these findings call for a gigantic shift in how the…
LEADING HEALTHCARE TRANSFORMATION THROUGH CHAOS
Let’s face it, if we are not changing, chances are we’re not alive. Resistance to change is normal and natural. You see, the minute your brain realizes you are moving…