Today’s complexity, ambiguity and rapid change bring with it the realization that in today’s knowledge-based organizations, and particularly healthcare organizations, it is difficult – or more accurately, impossible -- for…
Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk…
Knowing how to create and sustain highly functional teams is a leader’s duty. Team building is the product of understanding human behaviour not technical skill. Leaders must focus on behaviour…
Collaboration, Communication and Cooperation – these are the 3-C’s of Connection. Mastering connection within today’s integrated teams does not just happen – but it is necessary for high performance and…
Developing a strategy for ‘Connection’ can have enormous influence on the way your people think and connect, and plays an important role in fundamental transformation of any businesses culture and…
When done right, employee attitude, satisfaction and/or engagement surveys provide valuable information to the organization. Too often however, leaders do not take seriously the workplace barriers and emotional barriers identified…
TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and…
December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving…
Focus is a fundamental requirement in today’s workplace. In the knowledge workforce focus is necessary for productivity and efficiency; It’s necessary for quality and for safety; It’s necessary for self-awareness;…
A critical problem in management generally is scarcity of leaders who possess the necessary ‘Influential Leadership’ behaviours that propel organizations to greatness and guide them through significant challenges. There are…