Blog Archives

The Performance Gap

Posted on February 28, 2023 by Catherine Osborne

Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk industries, a gap between these two elements of performance can…

Tagged with: accountable, behaviours, brain function, challenges, change, consequences, emotional energy, Emotions, Improvement, initiative, leadership, management, mindset, motivation, neuroscience, performance, positive presence, processes, productivity, quality, relationships, satisfaction, stress, team, technical skill, thinking, understand, wellness
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It’s Behaviour that drives a People Culture

Posted on August 30, 2022 by Catherine Osborne

Knowing how to create and sustain highly functional teams is a leader’s duty. Team building is the product of understanding human behaviour not technical skill. Leaders must focus on behaviour skill competencies that allow technical skills to blend into a…

Tagged with: behaviour, collaboration, communication, culture, Excellence, feedback, functional teams, Growth, innovation, positive presence, quality, safety, service, team building, thought, Trust
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The 3-C’s of Connection

Posted on July 26, 2022 by Catherine Osborne

Collaboration, Communication and Cooperation – these are the 3-C’s of Connection. Mastering connection within today’s integrated teams does not just happen – but it is necessary for high performance and success. Collaboration plays a key role in connection and is…

Tagged with: attitude, collaboration, communication, Competition, cooperation, goals, harmony, integrated team, interconnected, interdependent, Knowledge, mission, objectives, performance, positive presence, quality, relationships, system, teamwork, workplace
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Attentiveness – Focus on Others

Posted on June 7, 2022 by Catherine Osborne

Developing a strategy for ‘Connection’ can have enormous influence on the way your people think and connect, and plays an important role in fundamental transformation of any businesses culture and work environment. There are three behaviour-based concepts that must be…

Tagged with: Adaptability, alertness, Attentiveness, attitude, connection, culture, disengaged, emotional sensitivity, goals, influence, morale, motivation, objectives, Others, quality, resiliency, Strategy, team, transformation, unmotivated
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Lasting Organizational Change

Posted on May 10, 2022 by Catherine Osborne

When done right, employee attitude, satisfaction and/or engagement surveys provide valuable information to the organization. Too often however, leaders do not take seriously the workplace barriers and emotional barriers identified by their employees. Corporate survey efforts become a way to…

Tagged with: attitude, barriers, behaviour, care, change, disruptive, emotional barriers, energy, engagement, performance, positive behaviours, positive presence, quality, satisfaction, strength-building, wellbeing, workplace
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Organizations Do Not Do Things – People Do

Posted on November 9, 2021 by Catherine Osborne

TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is…

Tagged with: behaviour, change, culture, effectiveness, Excellence, Improvement, leader, management, people, process, purpose, quality, systems, TQM, transformation, understanding
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The Deming Way

Posted on November 2, 2021 by Catherine Osborne

December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving top management toward improvements in design, product quality, testing, and…

Tagged with: behaviour, Excellence, Improvement, mindset, performance, philosophy, quality, safety, transformation
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How is Your Focus?

Posted on June 2, 2020 by Catherine Osborne

Focus is a fundamental requirement in today’s workplace. In the knowledge workforce focus is necessary for productivity and efficiency; It’s necessary for quality and for safety; It’s necessary for self-awareness; And it’s also necessary for the practices of mindfulness and…

Tagged with: brain, efficiency, emotional energy, focus, harmony, meditation, mindfulness, productivity, quality, re-wire, self-awareness
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Leadership Development in Today’s World

Posted on April 9, 2019 by Catherine Osborne

A critical problem in management generally is scarcity of leaders who possess the necessary ‘Influential Leadership’ behaviours that propel organizations to greatness and guide them through significant challenges. There are plenty of managers and leaders who possess superb technical, operational…

Tagged with: behaviours, continuous improvement, development, influential leadership, leadership, management, performance, positive human energy, quality, success, thought patterns, workplace
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An Energized Workplace: The 4 Steps Recapped

Posted on June 7, 2018 by Catherine Osborne — No Comments ↓

As we recap the 4 Step Process for an energized workforce outlined in my previous posts it becomes clear that leaders of the future will have to do far more ‘inside’ work than was required of their predecessors. Step 1…

Tagged with: accountability, awareness, behaviour, behaviour skill, collaboration, energized, energized workforce, energized workplace, energy, engagement, human energy, mindset, motivation, performance, positive, positive behaviour, positive energy, positive mind, positive mindset, positive presence, quality, well-being, wellbeing
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