“If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.” –Gilbert Amelio, former CEO of Apple. Methods, tools, technologies, protocols, and systems do not achieve results. People…
“If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.” –Gilbert Amelio, former CEO of Apple. Methods, tools, technologies, protocols, and systems do not achieve results. People…
TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and LEAN. Dr. Deming continually emphasized, however, that organizational quality is…
As the knowledge economy evolves amidst the chaos and complexity, so too leadership, as we’ve always known it, must also evolve and change. Today’s environment of chaos and complexity rends the idea of leader as controller and guardian an impossible…
Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that the information is received and the recipient has an opportunity…
It is behaviour and relationship skills that bring out the technical competencies and enable the job of a leader to be done well. At higher levels of leadership (e.g., chief executives), technical skills are even less important than good behaviour…
What is it that achieves results for organizations to succeed? Is it the methods, tools, technologies, protocols and systems, or is it the people? There is no doubt – it is your people that achieve results. The methods, tools, technologies,…
Trust enables your team not only to perform its daily function but also to rise above conflicts and crises. In today’s fast-paced, complex, ambiguous environment of constant change, conflicts and crises abound within the organization. So in order to succeed,…
We live in a time of great excitement as we watch the world we grew up in literally changing before our eyes. This is the first time in history that we are able to watch the evolution of society as…
In to today’s era of ‘Connection’ time management ideas and skills of the past are obsolete. The saying that “Time can’t be managed – it just is” has never been more true … and in today’s age of digital convergence…