Leadership Is About Behaviour
Think back to the first time you heard the word “leader.” Now think of the words or phrases you attribute to a person you consider a leader. Some examples of…
Organizations Do Not Do Things – People Do
TQM, Total Quality Management, is a philosophy first and process improvement second, however most people equate the ‘Deming Cycle’ of Plan-Do-Check-Act (PDCA) to process improvement initiatives such as SixSigma and…
The Deming Way
December 20, 2021 will mark the twenty-eighth anniversary of the passing of Dr. W. Edwards Deming. As we all know, Dr. Deming is touted as the key innovator in driving…
Great Leaders Don’t Learn From Crisis
Do you ever go to work and ask yourself, “How can I perform my very best today?” If you are asking that question, have you ever asked, “What do I…
The Secret to Effective, Functional Relationships
There is a fundamental truth about organizational performance. The majority of people you know, yourself included, have a legitimate need for effective, functional relationships – personal, familial, and professional. It…
Collaboration as a Performance Improvement Strategy
Collaboration is a partnership between people and or groups intended to generate a product or achieve a singular objective that is mutually beneficial to all parties involved. Collaboration tends to…