Is Technical Competence Enough?
“Is it not enough that I am good at my job?” The simple and short answer to this question is, “no!” In 1627, English poet, John Donne, wrote that “no…
The human factors of Ineffective Communication
Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that…
Leadership Development in Today’s World
A critical problem in management generally is scarcity of leaders who possess the necessary ‘Influential Leadership’ behaviours that propel organizations to greatness and guide them through significant challenges. There are…
The Behaviour Element of Performance Excellence
Performance can be illustrated by this simple formula: Performance= technical skill x behavioural skill. In high-risk industries, such as health care delivery, an imbalance between these two elements of performance…