The human factors of Ineffective Communication
Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that…
Bad Apples Or Bad Barrels?
Maybe you have heard the phrase “that one bad apple can ruin the whole barrel”. This adage has been used for centuries to relate individual behaviour to the ability of…
The Five Domains of Emotional Intelligence (EQ)
In leadership development we hear a lot about Emotional Intelligence (or EQ). In his 1995 book “Emotional Intelligence”, Daniel Goleman brought the concept of emotional intelligence (EQ) to the mainstream…
Build Your Best Workplace Now
How often do we ask ourselves, “How do I create the best possible workplace where people wake up in the middle of the night disappointed it is not time to…